AL-C9500DN/AL-C9400DN

User's Guide

> Solving Problems > The Printer Does Not Work as Expected > Cannot Print > Cannot Print from Windows > Checking the Connection Status

Checking the Connection Status

Use EPSON Status Monitor to check the connection status for the computer and the printer.

You need to install EPSON Status Monitor to enable this feature. You can download it from the Epson website.

  1. Access the printer driver.

    • Windows 10/Windows Server 2019/Windows Server 2016
      Click on the start button, and then select Windows System > Control Panel > View devices and printers in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences
    • Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
      Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences
    • Windows 7/Windows Server 2008 R2
      Click the start button, and select Control Panel > View devices and printers in Hardware and Sound. Right-click on your printer and select Printing preferences.
    • Windows Vista/Windows Server 2008
      Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer and select Printing preferences.
    • Windows XP/Windows Server 2003 R2/Windows Server 2003
      Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes. Right-click on your printer and select Printing preferences.

  2. Click the Maintenance tab.

  3. Click EPSON Status Monitor.

When the status of consumables is displayed, a connection has been successfully established between the computer and the printer.

Check the following if a connection has not been established.

Check the following if a connection has been established.