Checking the error message
When trouble has occurred, first check whether there are any messages on the printer's control panel or driver screen. If you have the notification email set when the events occur, you can promptly learn the status.
Network connection report
Diagnose the network and the printer status, and then print the result.
You can find the diagnosed error from the printer side.
Checking the communication status
Check the communication status of server computer or client computer by using the command such as ping and ipconfig.
Connection test
For checking the connection between the printer to the mail server, perform the connection test from the printer. Also, check the connection from the client computer to the server to check the communication status.
Initializing the settings
If the settings and communication status show no problem, the problems may be solved by disabling or initializing the network settings of the printer, and then setting up again.
For Users in Europe, the Middle East, and Africa European Radio Equipment Directive
This product complies with the cybersecurity requirements of theEuropean Radio Equipment Directive (RED). As a result, some network communication specifications differ from those stated in this manual.
For information on the specifications of compliant products, and precautions for use, refer to the Cybersecurity Enhancement Supplementary Guide published on the model-specific manual page available at the URL below.