A Message is Displayed on the LCD Screen

Printer error. Turn the power off and on again. If the problem persists, contact Epson Support.

Remove any paper in the printer and disconnect any optional items. If the error message is still displayed after turning the power off and on again, note the error code then contact Epson support.

Printer error. For details, see your documentation.

The printer may be damaged. Contact Epson support or an authorized Epson service provider to request repairs. However, non-printing features such as scanning may be available.

Cannot print because XX is out of order. You can print from another cassette.

Turn the power off and on again, and then reinsert the paper cassette. If the error message is still displayed, contact Epson support or an authorized Epson service provider to request repairs.

HDD error. Turn the printer off and back on again. If the error continues, contact Epson Support.

The HDD is damaged. Contact Epson support or an authorized Epson service provider to replace the HDD device.

If the HDD is damaged, you will not be able to receive faxes. Also, you may not be able to print or copy the following items.

• Documents that contain images.

• Copying more than 50 pages of Text & Image A4 documents may fail.

xxxxxxx are nearing the end of their service life.

When it is time to replace a consumable item, the printer cannot be used. Contact Epson or an authorized Epson service provider to request replacement.

xxxxxxx are nearing the end of their service life.

Contact Epson support or an authorized Epson service provider.

xxxxxxx is at the end of its service life. Replace it.

Contact Epson support or an authorized Epson service provider.

You need to replace the following ink cartridge(s). Confirm the procedure, and then replace them.

To ensure you receive premium print quality and to help protect your print head, it is designed to stop operation before the ink is completely out. Replace to new ink cartridge.

Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation.

If Paper Setup Auto Display is disabled, you cannot use AirPrint.

No dial tone is detected.

This problem might be resolved by tapping Settings > General Settings > Fax Settings > Basic Settings > Line Type, and then selecting PBX. If your phone system requires an external access code to get an outside line, set the access code after selecting PBX. Use # (hash) instead of the actual access code when entering an outside fax number. This ensures the communication.

If the error message is still displayed, set the Dial Tone Detection settings to disabled. However, disabling this feature may drop the first digit of a fax number and send the fax to the wrong number.

Failed to receive faxes because the fax data capacity is full. Touch the Job/Status at the bottom of the Home Screen for details.

There are incoming faxes that are not printed and saved.

• Cannot Print

  The printer cannot operate due to some error. Check the details and solutions of the error.

• Cannot save in the computer or the memory device

  Turn on the computer or connect a memory device to the printer.

The combination of the IP address and the subnet mask is invalid. See your documentation for more details.

Enter the correct IP address or default gateway. Contact your network administrator for assistance.

To use cloud services, update the root certificate from the Epson Web Config utility.

Run Web Config, and then update the root certificate.

Check that the printer driver is installed on the computer and that the port settings for the printer are correct.

Click Print Queue on the printer driver's Maintenance tab. Make sure the printer port is selected correctly in Property > Port from the Printer menu as follows.

USB connection: USBXXX

Network connection: EpsonNet Print Port

Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct.

Recovery Mode

Update Firmware

The printer has started in recovery mode because the firmware update failed. Follow the steps below to try to update the firmware again.

1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.)

2. Visit your local Epson website for further instructions.