Hold down the button for a little longer. If you still cannot turn off the printer, unplug the power cord. To prevent the print head from drying out, turn the printer back on and turn it off by pressing the button.
Print Selected Pages
Solving Problems
Problem Solving
Check the printer's error status.
Check the printer connection.
Check the printer settings.
Cannot Print, Copy, Scan, or Fax
The Application or Printer Driver do not Work Properly
Cannot Print Even Though a Connection has been Established (Windows)
Printer Does Not Print While Using PostScript Printer Driver (Windows)
Cannot Print Even Though a Connection has been Established (Mac OS)
Printer Does Not Print While Using PostScript Printer Driver (Mac OS)
Cannot Print Even Though a Connection has been Established (iOS)
Cannot Scan Even Though a Connection has been Correctly Established