AM-C550z Series

User's Guide

> Solving Problems > Cannot Print, Copy, Scan, or Fax > Paper Does Not Feed or Eject Correctly > Points to Check

Points to Check

One of the following situations may be the cause.

The installation location is inappropriate.

Solutions

Place the printer on a flat surface and operate in the recommended environmental conditions.

Unsupported paper is being used.

Solutions

Use paper supported by this printer.

Paper handling is inappropriate.

Solutions

Follow paper handling precautions.

Too many sheets are loaded in the printer.

Solutions

Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line indicated by the triangle symbol on the edge guide.

The paper settings on the printer are incorrect.

Solutions

Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer.

The paper settings in the printer driver are incorrect.

Solutions

Make sure the paper size and paper type settings in the printer driver match the actual paper size and paper type loaded in the printer.

Envelopes and thick paper do not feed correctly.

Solutions

  • When using the paper cassette

    Load paper in the paper tray.

  • When using the paper tray

    Set Paper Feeding Assist to On in the following menu on the control panel.

    Settings > General Settings > Printer Settings > Paper Feeding Assist