Cannot Receive Faxes

If an external phone device is connected to the printer and is sharing a phone line with the printer, select Settings >General Settings > Fax Settings > Basic Settings, and then set Receive Mode to Auto.

When receiving faxes using the subaddress feature, check that the subaddress and password are correct.

Check with the sender that the subaddress and password match.

To change the subaddress or the password, select the menus on the control panel as described below, select the confidential box corresponding to the settings, and then set the correct Condition(s).

Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings > Conditional Save/Forward

Make sure that the sender's number can be deleted from the Blocked Number List before deleting it. Delete it from Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Edit Blocked Number list. Or disable the Blocked Number List in Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have been registered to this list are blocked when this setting is enabled.

Register the sender's fax number to contact list. Or disable Caller not in Contacts in Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have not been registered to this list are blocked when this setting is enabled.

Ask the sender if header information is setup on their fax machine. Or, disable Fax Header Blank in Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes that do not include header information are blocked when this setting is enabled.

Select PBX in Settings > General Settings > Fax Settings > Basic Settings > Line Type on the control panel.

If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact the service provider.