AM-M5500 Series

User's Guide

> Preparing the Printer and Making Initial Settings > Settings for Printing, Scanning, Copying and Faxing > Making Fax Features Available (Fax-Capable Printers Only) > Troubleshooting Fax Problems > Cannot Send or Receive Faxes

Cannot Send or Receive Faxes

One of the following situations may be the cause.

There are some problems in the telephone wall jack.: Solutions

Check that the telephone wall jack works by connecting a phone to it and testing it. If you cannot make or receive calls, contact your telecommunication company.

There are some problems in connecting to the telephone line.: Solutions

Select Settings > General Settings > Fax Settings > Check Fax Connection on the control panel to run the automatic fax connection check. Try the solutions printed on the report.

Communication error occurs.: Solutions

Select Slow(9,600bps) in Settings > General Settings > Fax Settings > Basic Settings > Fax Speed on the control panel.

Connected to a DSL phone line without DSL filter.: Solutions

To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL filter, or install a separate DSL filter to the line. Contact your DSL provider.

Connecting to DSL or ISDN

There are some problems in the DSL filter when you connect to a DSL phone line.: Solutions

If you can not send or receive fax, connect the printer directly to a telephone wall jack to see if the printer can send a fax. If it works, the problem may be caused by the DSL filter. Contact your DSL provider.