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Using the Error Indicators
You can identify many common printer problems using the lights on the control panel. If your printer stops working and one or more control panel lights are on or flashing or the printer beeps, use the following table to diagnose and fix the problem. If you cannot fix your problem using this table, see Problems and Solutions.
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Panel light state
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Beep pattern
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Problem
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Solution
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 Paper |
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No paper is attached to the tractor unit or the paper is used up during printing.
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Attach the paper to the tractor, and then press the Load/Eject button.
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 Paper |
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The paper is not fully loaded.
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Remove the paper if there is a paper jam. Then, reattach the paper to the tractor and press the Load/Eject button.
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The paper is not ejected completely.
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If the paper is advanced too far and ejection failed, press the Load/Eject button again to feed the paper backward. However, to prevent a paper jam, do not feed the paper backward 558.8 mm (22 inches) or more.
If the length of the paper that you want to eject is longer than about 550 mm (22 inches), tear off the paper, and then press the Load/Eject button.
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Cover |
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The top cover or ink cartridge cover is open.
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Close the covers.
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K  Y * M * C * |
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The ink cartridge has reached its replacement time.
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Replace the ink cartridge. For more information, see Replacing an ink cartridge.
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The ink cartridge is not installed.
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Install the ink cartridge. For more information, see Replacing an ink cartridge.
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K Y * M * C * |
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Ink is low.
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Obtain a replacement ink cartridge.
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K , Y , M , C ** K , K *** |
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A product maintenance error has occurred.
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Contact a qualified service person.
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On Cover Paper Tear Off Pause |
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A fatal error has occurred.
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Turn off the printer and check for a paper jam. If there is a paper jam, remove the jammed paper, and then turn on the printer. If the problem persists, turn off the printer, wait several minutes, and then turn it on again.
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* The status of the right black ink light is shown for the GP-M800.
** All of the ink lights flash at the same time (GP-C800).
*** Both of the ink lights flash at the same time (GP-M800).
= on, = flashing = Ten long beeps = Five sets of five short beeps (twenty-five beeps)
Note:|
The printer beeps once when the printer enters or exits Micro Adjust mode. In Micro Adjust mode, the printer also beeps once when the printer reaches the default top-of-form and tear-off positions. When the printer reaches the minimum and maximum adjustment limits, the printer beeps twice.
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