DS-900WN/DS-800WN

User's Guide

> Solving Problems > Problems Starting Scanning > Cannot Start Scanning from Computer > Cannot Scan Even Though a Connection has been Correctly Established

Cannot Scan Even Though a Connection has been Correctly Established

Required applications are not installed on your computer.

Solutions

Make sure the following applications are installed:

  • Document Capture Pro (Windows) or Document Capture (Mac OS)

  • Epson Scan 2

If the applications are not installed, install them again.

Job is not assigned to the scanner's control panel.

Solutions

Check that the job is correctly assigned to the scanner's control panel in Document Capture Pro (Windows) or Document Capture (Mac OS).

If you are using any TWAIN-compliant programs, the correct scanner is not selected as the source setting. (Windows)

Solutions

Make sure that you select the correct scanner from your programs list.

Network Scanning Settings are Disabled

Solutions

In Web Config, select the Scan tab > Network Scan, and then select Enable scanning in Epson Scan 2.

AirPrint is disabled.

Solutions

Enable the AirPrint setting in Web Config.