EM-C8100 Series

User's Guide

> Solving Problems > Cannot Print, Copy, Scan, or Fax > Cannot Send or Receive Faxes > Cannot Send or Receive Faxes Even Though a Connection has been Correctly Established

Cannot Send or Receive Faxes Even Though a Connection has been Correctly Established

One of the following situations may be the cause.

The software is not installed.

Solutions

Make sure that the PC-FAX driver is installed on the computer. The PC-FAX driver is installed with FAX Utility. Follow the steps below to check if it is installed.

Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then reinstall the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.

  • Windows 11

    Click on the start button, and then select Settings > Bluetooth & devices > Printers & scanners.

  • Windows 10

    Click on the start button, and then select Windows System > Control Panel > View devices and printers in Hardware and Sound.

  • Windows 8.1/Windows 8

    Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound or Hardware.

  • Windows 7

    Click the start button, and select Control Panel > View devices and printers in Hardware and Sound or Hardware.

There are some problems with fax connection and fax settings.

Solutions

Try the resolutions for fax connection and fax settings.