ET-14100 Series L11050 Series

User's Guide

> Maintaining the Printer > Improving Print Quality > Cleaning the Paper Path for Ink Smears (when the Back Side of the Print Result is Smeared Vertically)

Cleaning the Paper Path for Ink Smears (when the Back Side of the Print Result is Smeared Vertically)

When the printouts are smeared or scuffed, clean the roller inside.

You need the cotton swab to perform the procedures from step 2.

  1. Perform Paper Guide Cleaning from the printer driver to clean the paper path.

    • Windows
      Access the printer driver window, and then click Paper Guide Cleaning on the Maintenance tab. Follow the on-screen instructions.
    • Mac OS
      Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Utility > Open Printer Utility, and then click Paper Guide Cleaning. Follow the on-screen instructions.

    Repeat the above procedure until the paper is not smeared with ink.

  2. When the problem cannot be cleared after cleaning the paper path, the part inside the printer that is shown in the illustration is smeared. Turn off the printer, and then wipe off the ink using a cotton swab.

    Important:

    • Do not use tissue paper to clean the inside of the printer. The print head nozzles may be clogged with lint.

    • Do not touch the white flat cable, translucent film, and ink tubes inside the printer. Doing so may cause a malfunction.