ET-18100 Series L18050 Series

User's Guide

> Solving Problems > Checking Lights and Printer Status

Checking Lights and Printer Status

Lights on the control panel indicates the status of the printer.

Normal Status

: On

Light

Status

The printer is connected to a wireless (Wi-Fi) network.

The printer is connected to a network in Wi-Fi Direct (Simple AP) mode.
Error Status

When an error occurs, the light turns on or flashes. Details of the error are displayed on the computer screen.

: On

: Flashing

Light

Status

Solutions

Wi-Fi connection error has occurred.

Press the button to clear the error and try again.

No paper is loaded or more than one sheet has been fed at a time.

If this indicator light is on when printing a disc or PVC ID card, insert the disc/ID card tray correctly.

After loading paper or inserting the disc/ID card tray correctly, press the button to continue printing.

A paper jam has occurred or the disc or PVC ID card has not been placed on the disc/ID card tray correctly.

After removing the paper or replacing the disc or PVC ID card, press the button to continue printing.

Initial ink charging may not be complete.

See the Start Here poster to complete initial ink charging.

A maintenance box is nearing the end of its service life.

The light continues to flash until the maintenance box is replaced.

You can continue printing until the and lights flash alternately.

  • The printer was not turned off correctly.*

  • Because the printer was turned off while operating, the nozzles may have dried and clogged.

* The power was turned off with a power strip or breaker, the plug was pulled out of the outlet, or an electrical failure occurred.

  • After clearing the error by pressing the button, we recommend performing a nozzle check.

  • To turn off the printer, make sure you press the button.

Flashing alternately:

A borderless printing ink pad is nearing or at the end of its service life.

The borderless printing ink pad needs to be replaced.

Contact Epson or an authorised Epson service provider to replace the borderless printing ink pad *. It is not a user-serviceable part.

When a message saying that you can continue printing is displayed on the computer, press the button to continue printing. The lights stop flashing for the time being, however, they will continue to flash at regular intervals until the ink pad is replaced.

Borderless printing is not available, but printing with a border is available.

Flashing simultaneously:

An ink pad is nearing or at the end of its service life.

The ink pad needs to be replaced. Contact Epson or an authorized Epson service provider to replace the ink pad. Ink pads are not user-serviceable parts.

Check the message displayed on the computer, and then press the button to clear the error or to continue cleaning.

If the ink pad has reached the end of its service life, you can no longer perform cleaning. Printing can be performed but the quality of the printouts cannot be guaranteed.

Transportation lock is locked.

After unlocking the transportation lock, press the button to continue printing.

Flashing alternately:

One of the following issues has occurred:

  • Power Cleaning or print head cleaning cannot be performed because there is not enough free space in the maintenance box.

  • The maintenance box is not installed correctly.

  • The maintenance box is at the end of its service life.

Do one of the following.

When running Power Cleaning or print head cleaning:

  • Replace the maintenance box, press the button to clear the error, and then try again.

  • Press the button to clear the error if you cannot prepare the replacement maintenance box immediately. Printing can be performed but the quality of the printouts cannot be guaranteed. If the error continues to occur, replace the maintenance box, and then press the button.

Other than the above:

After re-installing the maintenance box correctly, press the button.

If the error continues to occur after re-installing, replace the maintenance box, and then press the button.

The output tray has not been slid out.

Slide out the tray.

All lights turn on except the light.

The printer has started in recovery mode because the firmware update failed.

Follow the steps below to try to update the firmware again.

1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.)

2. Visit your local Epson website for further instructions.

All lights flashing including the light.

A printer error has occurred.

Remove any paper inside the printer. Turn the power off and on again.

If the error continues to occur after turning the power off and on again, contact Epson support.

* In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of pages you print using the borderless print option. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.