Guide to This Manual
Important Instructions
Part Names and Functions
Guide to the Control Panel
Loading Paper
Placing Originals
Printing
Copying
Scanning
Maintaining the Printer
Solving Problems
Adding or Replacing the Computer or Devices
Product Information
Where to Get Help

ET-2850 Series L4260 Series

User's Guide

Solving Problems

Guide to This Manual
Important Instructions
Part Names and Functions
Guide to the Control Panel
Loading Paper
Placing Originals
Printing
Copying
Scanning
Maintaining the Printer
Solving Problems
Adding or Replacing the Computer or Devices
Product Information
Where to Get Help

Introduction to the Manuals
About This Manual
Trademarks
Copyright

Safety Instructions
- Safety Instructions for Ink
Printer Advisories and Warnings
Notes on the Administrator Password
Protecting Your Personal Information

Part Names and Functions

Control Panel
Home Screen Configuration
- Guide to the Network Icon
Entering Characters
Viewing Animations

Paper Handling Precautions
Paper Size and Type Settings
- List of Paper Type
Loading Paper in the Rear Paper Feeder
Loading Envelopes in the Rear Paper Feeder
Loading Various Paper
- Loading Pre-punched Paper
- Loading Long Papers

Placing Originals on the Scanner Glass

Printing Documents
Printing on Envelopes
- Printing on Envelopes from a Computer (Windows)
- Printing on Envelopes from a Computer (Mac OS)
Printing Web Pages
- Printing Web Pages from a Computer
- Printing Web Pages from Smart Devices
Printing Using a Cloud Service
- Registering to Epson Connect Service from the Control Panel

Available Copying Methods
Menu Options for Copying

Basic Information on Scanning
Scanning Originals to a Computer
- Scanning from the Control Panel
- Scanning from a Computer
Scanning Originals Using WSD
- Setting Up a WSD Port
Scanning Originals to a Smart Device
Advanced Scanning
- Scanning Multiple Photos at the Same Time

Checking the Ink Level
Improving Print, Copy, and Scan Quality
Cleaning the Printer
Cleaning Spilled ink
Checking the Total Number of Pages Fed Through the Printer
Saving Power
- Saving Power - Control Panel
Installing or Uninstalling Applications Separately
Transporting and Storing the Printer

The Printer Does Not Work as Expected
An Error Code is Displayed on the LCD Screen
Paper Gets Jammed
- Removing Jammed Paper
- Preventing Paper Jams
It is Time to Refill the Ink
- Ink Bottle Handling Precautions
- Refilling the Ink Tank
  - Notes on Resetting the Ink Level
Printing, Copying, and Scanning Quality is Poor
Cannot Solve Problem
- Cannot Solve Printing or Copying Problems

Connecting to a Printer that has been Connected to the Network
- Using a Network Printer from a Second Computer
- Using a Network Printer from a Smart Device
Re-setting the Network Connection
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)
Checking the Network Connection Status

Paper Information
- Available Paper and Capacities
- Unavailable Paper Types
Consumable Products Information
- Ink Bottle Codes
Software Information
Settings Menu List
Product Specifications
Regulatory Information
- Standards and Approvals
- Restrictions on Copying

Technical Support Web Site
Contacting Epson Support

> Solving Problems > The Printer Does Not Work as Expected > Paper Does Not Feed Properly > Paper is Ejected During Printing

Paper is Ejected During Printing

Letterhead is not selected as the paper type.

Solutions

When you load letterhead paper (paper on which information such as the sender's name or corporation name are pre-printed in the header), select Letterhead as the paper type setting.

Print Selected Pages

Solving Problems
- The Printer Does Not Work as Expected
  - The Printer Does Not Turn On or Off
    - Power Does Not Turn On
    - Power Does Not Turn Off
  - Power Turns Off Automatically
  - Paper Does Not Feed Properly
    - No Paper Feeds
    - Paper Feeds at a Slant
    - Several Sheets of Paper are Fed at a Time
    - Paper Out Error Occurs
    - Paper is Ejected During Printing
  - Cannot Print
    - Cannot Print from Windows
      - Checking the Connection Status
        Cannot connect to a Network
        The Printer Cannot Connect by USB (Windows)
        Cannot Print Even Though a Connection has been Established (Windows)
      - Suddenly the Printer Cannot Print over a Network Connection
    - Cannot Print from Mac OS
      - Checking the Connection Status
        Cannot connect to a Network
        The Printer Cannot Connect by USB (Mac OS)
        Cannot Print Even Though a Connection has been Established (Mac OS)
      - Suddenly the Printer Cannot Print over a Network Connection
      - The Print Settings Menu is Not Displayed.
    - Cannot Print from Smart Device
      - Check the connection with the smart device
        Cannot connect to a Network
        Cannot Print Even Though a Connection has been Established (iOS)
      - Suddenly the Printer Cannot Print over a Network Connection
  - Cannot Start Scanning
    - Cannot Start Scanning from Windows
      - Checking the Connection Status
        Cannot connect to a Network
        The Printer Cannot Connect by USB (Windows)
        Cannot Scan Even Though a Connection has been Correctly Established (Windows)
    - Cannot Start Scanning from Mac OS
      - Checking the Connection Status
        Cannot connect to a Network
        The Printer Cannot Connect by USB (Mac OS)
        Cannot Scan Even Though a Connection has been Correctly Established (Mac OS)
    - Cannot Start Scanning from Smart Device
      - Check the connection with the smart device
        Cannot connect to a Network
  - Cannot Operate the Printer as Expected
    - Operations are Slow
      - Printing Is Too Slow
      - Printing Slows Down Dramatically During Continuous Printing
      - Scanning Speed Is Slow
    - LCD Screen Gets Dark
    - Operation Sounds Are Loud
    - The Root Certificate Needs to be Updated
    - Cannot Cancel Printing from a Computer Running Mac OS X v10.6.8
    - A Message Prompting You to Reset the Ink Level is Displayed Even After Refilling the Ink
    - The Ink Level Display does not Change Even After Refilling the Ink
- An Error Code is Displayed on the LCD Screen
- Paper Gets Jammed
  - Removing Jammed Paper
  - Preventing Paper Jams
- It is Time to Refill the Ink
  - Ink Bottle Handling Precautions
  - Refilling the Ink Tank
    - Notes on Resetting the Ink Level
- Printing, Copying, and Scanning Quality is Poor
  - Print Quality is Poor
    - Color Missing, Banding, or Unexpected Colors Appear in Printout
    - Print Quality is Poor with Black Ink
    - Colored Banding Appears at Intervals of Approximately 2.5 cm
    - Blurry Prints, Vertical Banding, or Misalignment
    - Printout Comes Out as a Blank Sheet
    - Paper Is Smeared or Scuffed
    - Printed Photos are Sticky
    - Images or Photos are Printed in Unexpected Colors
    - Cannot Print Without Margins
    - Edges of the Image are Cropped During Borderless Printing
    - The Position, Size, or Margins of the Printout Are Incorrect
    - Printed Characters Are Incorrect or Garbled
    - The Printed Image Is Inverted
    - Mosaic-Like Patterns in the Prints
  - Copy Quality is Poor
    - Color Missing, Banding, or Unexpected Colors Appear in Copies
    - Colored Banding Appears at Intervals of Approximately 2.5 cm
    - Blurry Copies, Vertical Banding, or Misalignment
    - Printout Comes Out as a Blank Sheet
    - Paper Is Smeared or Scuffed
    - Cannot Copy Without Margins
    - Edges of the Image are Cropped During Borderless Copying
    - The Position, Size, or Margins of the Copies are Incorrect
    - Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image
    - Moiré (Cross-Hatch) Patterns Appear in the Copied Image
    - An Image of the Reverse Side of the Original Appears in the Copied Image
  - Scanned Image Problems
    - Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass
    - Offset Appears in the Background of Scanned Images
    - Cannot Scan the Correct Area on the Scanner Glass
    - Cannot Solve Problems in the Scanned Image
- Cannot Solve Problem
  - Cannot Solve Printing or Copying Problems

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