Read this section if you cannot print or scan as expected or if there are problems when printing. See the following for solutions to some common problems.
Solutions
Make sure the printer is turned on.
Make sure the power cord is correctly connected.
Solutions
If an error message is displayed on the LCD screen, check the error.
Print a status sheet and use it to check if the printer itself can print properly.
Solutions
If paper is jammed in the printer, it cannot start printing. Remove the jammed paper from the printer.
Solutions
Make sure there is no print data standing by from a previous job.
Check the printer driver to make sure the printer is not offline.
Solutions
Make sure the cables are properly connected for all connections.
Make sure that any network device (router, hub) or USB hub that you use is operating normally.
If you have a Wi-Fi connection, make sure that the Wi-Fi connection settings are correct.
If you have a network connection, check the network that your computer and printer are connected to, and make sure that the names of the networks match.