Problem Solving
Is the printer turned on?
Is any paper jammed in the printer?
Is the printer itself working properly?
Are you having connection problems?
Has print data been sent correctly?
The Application or Printer Driver do not Work Properly
Cannot Print Even Though a Connection has been Established (Windows)
Cannot Print Even Though a Connection has been Established (Mac OS)
Cannot Print Even Though a Connection has been Established (iOS)
Cannot Scan Even Though a Connection has been Correctly Established
The Printer Cannot Connect by USB
The Printer Cannot Connect to the Network
Main causes and solutions for network connection problems
Cannot Send or Receive Faxes
Cannot Send Faxes
Cannot Receive Faxes
Cannot Send Faxes to a Specific Recipient
Cannot Send Faxes at a Specified Time
Faxes Are Sent at the Wrong Size
Received Faxes Are Not Printed
Cannot Send or Receive Faxes Even Though a Connection has been Correctly Established (Windows)
Cannot Send or Receive Even Though a Connection has been Correctly Established (Mac OS)
Paper Does Not Feed Properly
Points to Check
Paper Feeds at a Slant
Several Sheets of Paper are Fed at a Time
Paper Out Error Occurs
Original Does Not Feed in the ADF
