ET-4850 Series L6290 Series

User's Guide

> Solving Problems > The Printer Does Not Work as Expected > Cannot Start Scanning > Cannot Start Scanning from Windows > Checking the Connection Status

Checking the Connection Status

Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.

  1. Double-click the Epson Printer Connection Checker icon on the desktop.

    Epson Printer Connection Checker starts.

    If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.

    • Windows 10
      Click the start button, and then select Epson Software > Epson Printer Connection Checker.
    • Windows 8.1/Windows 8
      Enter the application name in the search charm, and then select the displayed icon.
    • Windows 7
      Click the start button, and then select All Programs > Epson Software > Epson Printer Connection Checker.

  2. Follow the on-screen instructions to check.

    Note:

    If the printer name is not displayed, install a genuine Epson printer driver.

    Checking if a genuine Epson printer driver is installed - Windows

When you have identified the problem, follow the solution displayed on the screen.

When you cannot solve the problem, check the following according to your situation.