> Solving Problems > The Printer Does Not Work as Expected > Cannot Print > Cannot Print from Mac OS > Checking the Connection Status > Cannot Print Even Though a Connection has been Established (Mac OS)

Cannot Print Even Though a Connection has been Established (Mac OS)

The following causes can be considered.

There is a problem with the software or data.

Solutions

  • Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.

  • If you are printing a large data size image, the computer may run out of memory. Print the image at a lower resolution or a smaller size.

  • If you have tried all of the solutions and have not solved the problem, try uninstalling and then reinstalling the printer driver.

  • You may be able to clear the problem by updating the software to the latest version. To check the software status, use the software update tool.

There is a problem with the status of the printer.

Solutions

Make sure the printer status is not Pause.

Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer. If the printer is paused, click Resume.

User feature restrictions are enabled for the printer.

Solutions

The printer may not print when the user feature restriction is enabled. Contact your printer administrator.