> Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Copy Quality is Poor > The Position, Size, or Margins of the Copies are Incorrect

The Position, Size, or Margins of the Copies are Incorrect

The following causes can be considered.

The paper is loaded incorrectly.

Solutions

Load paper in the correct direction, and slide the edge guide against the edge of the paper.

The size of the paper is set incorrectly.

Solutions

Select the appropriate paper size setting.

The originals are not placed correctly.

Solutions

  • Make sure the original is placed correctly against the alignment marks.

  • If the edge of the scanned image is missing, move the original slightly away from the edge of the scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the scanner glass.

There is dust or dirt on the scanner glass.

Solutions

When placing the originals on the scanner glass, remove any dust or dirt that has stuck to the originals, and clean the scanner glass. If there is dust or stains on the glass, the copy area may extend to include the dust or stains, resulting in the wrong copying position or small images.