ET-4950 Series L6390 Series

User's Guide

> Solving Problems > Cannot Print, Scan, or Fax > Problem Solving

Problem Solving

Read this section if you cannot print, scan, or fax as expected or if there are problems when printing. See the following for solutions to some common problems.

Is the printer on?

Solutions

  • Make sure the printer is turned on.

  • Make sure the power cord is correctly connected.

Is any paper jammed in the printer?

Solutions

If paper is jammed in the printer, it cannot start printing. Remove the jammed paper from the printer.

Is the printer itself working properly?

Solutions

  • If an error message is displayed on the LCD screen, check the error.

  • Print a status sheet and use it to check if the printer itself can print properly.

Are you having connection problems?

Solutions

  • Make sure the cables are properly connected for all connections.

  • Make sure that any network device (router, hub) or USB hub that you use is operating normally.

  • If you have a Wi-Fi connection, make sure that the Wi-Fi connection settings are correct.

  • If you have a network connection, check the network that your computer and printer are connected to, and make sure that the names of the networks match.

Has print data been sent correctly?

Solutions

  • Make sure there is no print data standing by from a previous job.

  • Check the printer driver to make sure the printer is not offline.