> Solving Problems > Cannot Print, Scan, or Fax > Cannot Send or Receive Faxes > Cannot Send or Receive Even Though a Connection has been Correctly Established

Cannot Send or Receive Even Though a Connection has been Correctly Established

One of the following situations may be the cause.

The software is not installed.: Solutions

Make sure that the PC-FAX driver is installed on the computer. The PC-FAX driver is installed with FAX Utility. Follow the steps below to check if it is installed.

Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print & Scan or Print & Fax), and then make sure the printer (fax) is displayed. The printer (fax) is displayed as "FAX XXXX (USB)" or "FAX XXXX (IP)". If the printer (fax) is not displayed, click [+] and then register the printer (fax).

PC-FAX driver is paused.: Solutions

Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print & Scan or Print & Fax), and then double-click the printer (fax). If the printer is paused, click Resume (or Resume Printer).

User authentication failed when a fax is sent.: Solutions

Set the user name and password in the printer driver. When the security feature that restricts users from accessing the printer's fax function is enabled, and a fax is sent from the computer, user authentication is performed with the user name and password set in the printer driver.

There are some problems with fax connection and fax settings.: Solutions

Try the resolutions for fax connection and fax settings.

ET-4950 Series L6390 Series