Error Code is Displayed on the Status Menu

001

The product was turned off by a power failure.

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101

The memory is full.

Try the methods below to reduce the size of the print job.

• Lower the print quality and the resolution.

• Change the format setting.

• Reduce the number of images, letters or fonts used in the print job.

102

Collated printing has failed due to a lack of available memory.

• Select Settings > General Settings > System Administration > Clear Internal Memory Data > PDL Font, Macro, and then clear the fonts and the macros that you have downloaded.

• Try the methods below to reduce the size of the print job. If you do not want to use these methods, try printing one copy at a time.

  • Lower the print quality and the resolution.

  • Change the format setting.

  • Reduce the number of images, letters or fonts used in the print job.

103

Printing quality has been lowered due to a lack of available memory.

If you do not want to lower the print quality, try the following methods to reduce the size of the print job.

• Change the format setting.

• Reduce the number of images, letters or fonts used in the print job.

104

Reverse printing has failed due to a lack of available memory.

• Select Settings > General Settings > System Administration > Clear Internal Memory Data > PDL Font, Macro, and then clear the fonts and the macros that you have downloaded.

• If you want to print in reverse, try the following methods to reduce the size of the print job.

  • Lower the print quality and the resolution.

  • Change the format setting.

  • Reduce the number of images, letters or fonts used in the print job.

106

Cannot print from the computer due to the access control settings.

Contact your printer administrator.

107

User authentication failed. The job has been canceled.

• Make sure that the user name and password are correct.

• Select Settings > General Settings > System Administration > Security Settings > Access Control. Enable the user restriction function, and then allow the job without an authentication information.

108

Confidential job data was deleted when the printer was turned off.

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110

The job was printed on one side only because the paper loaded does not support double sided printing.

If you want to perform 2-sided printing, load paper that supports 2-sided printing.

111

Available memory is running low.

Try the methods below to reduce the size of the print job.

• Lower the print quality and the resolution.

• Change the format setting.

• Reduce the number of images, letters or fonts used in the print job.

120

Cannot communicate with the server that is connected using an open platform.

Make sure there are no errors on the server or the network.

301

There is not enough storage space available to save the data in the memory device.

• Increase the storage space in the memory device.

• Reduce the number of documents.

• Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.

302

The memory device is write-protected.

Disable write protection on the memory device.

303

No folder has been created to save the scanned image.

Insert another memory device.

304

The memory device has been removed.

Reinsert the memory device.

305

An error occurred while saving the data to the memory device.

If the external device is accessed from a computer, wait for a while and then try again.

306

The memory is full.

Wait until other ongoing jobs are finished.

311

A DNS error has occurred.

• Select Settings > General Settings > Network Settings > Advanced > TCP/IP, and then check the DNS settings.

• Check the DNS settings for the server, the computer, or the access point.

312

An authentication error has occurred.

Select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings, and then check the server settings.

313

A communication error has occurred.

• Print a network connection report to check if the printer is connected to the network.

• Select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings to check the email server settings. You can check the cause of the error by running connection check.

• The authentication method of the settings and the email server may not match. When you select Off as the authentication method, make sure the authentication method of the email server is set to None.

314

The data size exceeds the maximum size for attached files.

• Increase the Attached File Max Size setting in the scan settings.

• Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.

315

The memory is full.

Retry after other ongoing jobs are finished.

316

A mail encryption error has occurred.

• Make sure that the encryption certificate setting is correct.

• Make sure that the printer's time setting is correct.

317

A mail signature error has occurred.

• Make sure that the signing certificate setting is correct.

• Make sure that the printer's time setting is correct.

321

A DNS error has occurred.

• Select Settings > General Settings > Network Settings > Advanced > TCP/IP, and then check the DNS settings.

• Check the DNS settings for the server, the computer, or the access point.

322

An authentication error has occurred.

Check the Location settings.

323

A communication error has occurred.

• Check the Location settings.

• Print a network connection report to check if the printer is connected to the network.

324

A file with the same name already exists in the specified folder.

• Delete the file with the same name.

• Change the file name prefix in File Settings.

325

326

There is not enough storage space available in the specified folder.

• Increase the storage space in the specified folder.

• Reduce the number of documents.

• Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.

327

The memory is full.

Wait until other ongoing jobs are finished.

328

The destination was wrong or the destination does not exist.

Check the Location settings.

330

An FTPS/FTPS secure connection error has occurred.

• Check the location in the destination settings.

• Run Web Config, and then update the root certificate.

• Run Web Config, and then import or update the CA certificate.

If the error cannot be cleared, set the certificate verification to off in the destination settings.

331

A communication error occurred while acquiring the destination list.

Print a network connection report to check if the printer is connected to the network.

332

There is not enough storage space available to save the scanned image in the destination storage.

Reduce the number of documents.

333

The destination could not be found because the destination information was uploaded to the server before sending the scanned image.

Select the destination again.

334

An error occurred while sending the scanned image.

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341

A communication error has occurred.

• Check the connections for the printer and the computer. If you are connecting over a network, print a network connection report to check if the printer is connected to the network.

• Make sure that Document Capture Pro is installed on the computer.

350

An FTPS/HTTPS certificate error has occurred.

• Make sure that the date/time and time difference settings are correct.

• Run Web Config, and then update the root certificate.

• Run Web Config, and then import or update the CA certificate.

If the error cannot be cleared, set the certificate verification to off in the destination settings.