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Cannot Solve Printing or Copying Problems

Try the following problems in order starting at the top until you solve the problem.

  • Make sure you match the paper type loaded in the printer and the paper type set on the printer to the paper type settings in the printer driver.

    Paper Size and Type Settings

  • Use a higher quality setting on the control panel or the printer driver.

  • Align the print head.

    Aligning the Print Head (Control Panel)

  • Run a nozzle check to see if the print head nozzles are clogged.

    If there are missing segments in the nozzle check pattern, the nozzles may be clogged. Repeat head cleaning and the nozzle check alternately 3 times and check if the clogging has cleared.

    Note that print head cleaning uses some ink.

    Checking and Cleaning the Print Head

  • Turn off the printer, wait for at least 12 hours, and then check if the clogging has cleared.

    If the problem is clogging, leaving the printer for a while without printing may solve the problem.

    You can check the following items while the printer is off.

  • Check that you are using genuine Epson ink bottles.

    Try to use genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline.

  • Check if the translucent film is smeared.

    If there are smears on the translucent film, carefully wipe off the smear.

    Cleaning the Translucent Film

  • Make sure that there are no paper fragments left inside the printer.

    When you remove the paper, do not touch the translucent film with your hand or the paper.

  • Check the paper.

    Check if the paper is curled or loaded with the printable side facing up.

    Paper Handling Precautions

    Available Paper and Capacities

    Unavailable Paper Types

  • If you turn off the printer, wait for at least 12 hours, and if print quality has still not improved, run Power Cleaning.

    Running Power Cleaning

If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson support.