ET-2410 Series ET-2910 Series L3350 Series

User's Guide

> Solving Problems > Checking Lights and Printer Status

Checking Lights and Printer Status

Lights on the control panel indicate the printer status.

Normal Status

: On

Light

Status

The printer is connected to a wireless (Wi-Fi) network.

The printer is connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode.

The printer is set to print on the paper indicated by the light. This setting is only used when printing with AirPrint or Mopria, so you can ignore the light when you print using other methods. For more details, see the explanation of the button.

Buttons and Functions
Error Status

When an error occurs, the light turns on or flashes. If you are using the printer with a computer, details of the error are displayed on the computer screen.

/ : On

/ : Flashing

Light

Status

Solutions

Wi-Fi connection error has occurred.

Press the button to clear the error and try again.

Initial ink charging may not be complete.

See the Start Here poster to complete initial ink charging.

No paper is loaded or more than one sheet has been fed at a time.

Load paper and press the or button.

A paper jam has occurred.

Remove the paper and press the or button.

If the paper jam error continues after removing the paper and turning the power off and on again, there may be more jammed paper inside the printer. Load A4 or Letter size paper in the rear paper feeder short edge first, and then press the or button to remove the paper inside.

Removing Jammed Paper

If the error cannot be cleared, contact Epson support.

The maintenance box is nearing the end of its service life.

The light continues to flash until the maintenance box is replaced.

You can continue printing until the and lights flash alternately.

  • The printer was not turned off correctly.*

  • Because the printer was turned off while operating, the nozzles may have dried and clogged.

* The power was turned off with a power strip or breaker, the plug was pulled out of the outlet, or an electrical failure occurred.

  • Press the or button to clear the error, then press the button to cancel any pending print jobs. We recommend performing a nozzle check.

    Checking and Cleaning the Print Head

  • Make sure you press the button to turn off the printer.

Flashing alternately:

The borderless printing ink pad is nearing or at the end of its service life.

The borderless printing ink pad*1*2 needs to be replaced.

Contact Epson or an authorized Epson service provider to replace the borderless printing ink pad. It is not a user-serviceable part.

When a message saying that you can continue printing is displayed on the computer or mobile device, press the or button to continue printing. The lights stop flashing for the time being, however, they will continue to flash at regular intervals until the ink pad is replaced.

Borderless printing is not available, but printing with a border is available.

Flashing simultaneously:

An ink pad is nearing or at the end of its service life.

The ink pad needs to be replaced. Contact Epson or an authorized Epson service provider to replace the ink pad. Ink pads are not user-serviceable parts.

Check the message displayed on the computer or mobile device, and then press the or button to clear the error or to continue cleaning.

If the ink pad has reached the end of its service life, you can no longer perform cleaning. Printing can be performed but the quality of the printouts cannot be guaranteed.

Flashing alternately:

One of the following issues has occurred:

  • Power Ink Flushing or cleaning cannot be performed because there is not enough free space in the maintenance box.

  • The maintenance box is not installed correctly.

  • The maintenance box is at the end of its service life.

Do one of the following.

When running Power Ink Flushing or cleaning:

  • Replace the maintenance box, press the or button to clear the error, and then try again.

  • Press the or button to clear the error if you cannot replace the maintenance box immediately. Printing can be performed but the quality of the printouts cannot be guaranteed. If the error continues to occur, replace the maintenance box, and then press the or button.

Other than the above:

Reinstall the maintenance box correctly, and then press the or button. If the error continues to occur, replace the maintenance box, and then press the or button.

All lights turn on except the light.

The printer has started in recovery mode because the firmware update failed.

Follow the steps below to try to update the firmware again.

1. Connect the computer and the printer with a USB cable.

Important:

  • During recovery mode, you cannot update the firmware over a network connection. You can only use a USB connection.

  • Use a USB 2.0 type A-B cable. You can also use a USB 3.0 cable for some models.

2. Download the latest firmware from your local Epson website to your computer, and then start the update.

All lights flashing including the light.

A printer error has occurred.

Remove any paper inside the printer. Turn the power off and on again.

If the error continues to occur after turning the power off and on again, contact Epson support.

*1:Note for users in regions other than the U.S., Canada, and Latin America: In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of pages you print using the borderless print option. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

*2:Note for users in the U.S., Canada, and Latin America: In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of pages you print using the borderless print option. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorized Epson Service provider. If this happens during the standard warranty of the product, the replacement of borderless printing ink pads is covered under the standard warranty.

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