Connect the USB cable securely to the printer and the computer.
There is a job waiting to be printed.
Solutions
Cancel any paused print jobs.
The computer has been manually put into the Hibernate mode or the Sleep mode while printing.
Solutions
Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer.
You are using the printer driver for a different printer.
Solutions
Make sure that the printer driver you are using is for this printer. Check the printer name on the top of the printer driver window.
Print Selected Pages
Solving Problems
Cannot Print, Scan, or Fax
Problem Solving
Is the printer turned on?
Is any paper jammed in the printer?
Is the printer itself working properly?
Are you having connection problems?
Has print data been sent correctly?
The Application or Printer Driver do not Work Properly
Cannot Print Even Though a Connection has been Established (Windows)
Cannot Print Even Though a Connection has been Established (Mac OS)
Cannot Print Even Though a Connection has been Established (iOS)
Cannot Scan Even Though a Connection has been Correctly Established
The Printer Cannot Connect by USB
The Printer Cannot Connect to the Network
Main causes and solutions for network connection problems
Cannot Send or Receive Faxes
Cannot Send or Receive Faxes
Cannot Send Faxes
Cannot Receive Faxes
Cannot Send Faxes to a Specific Recipient
Cannot Send Faxes at a Specified Time
Faxes Are Sent at the Wrong Size
Received Faxes Are Not Printed
Cannot Send or Receive Faxes Even Though a Connection has been Correctly Established (Windows)
Cannot Send or Receive Even Though a Connection has been Correctly Established (Mac OS)
Paper Does Not Feed Properly
Points to Check
Paper Feeds at a Slant
Several Sheets of Paper are Fed at a Time
Paper Out Error Occurs
Original Does Not Feed in the ADF
Printing, Copying, Scanning, and Faxing Quality is Poor
Print Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Printout
Print Quality is Poor with Black Ink
Colored Banding Appears at Intervals of Approximately 3.3 cm
Blurry Prints, Vertical Banding, or Misalignment
Printout Comes Out as a Blank Sheet
Paper Is Smeared or Scuffed
Printed Photos are Sticky
Images or Photos are Printed in Unexpected Colors
Colors in the Printout Differ from Those on the Display
Cannot Print Without Margins
Edges of the Image are Cropped During Borderless Printing
The Position, Size, or Margins of the Printout Are Incorrect
Printed Characters Are Incorrect or Garbled
The Printed Image Is Inverted
Mosaic-Like Patterns in the Prints
Copy Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Copies
Colored Banding Appears at Intervals of Approximately 3.3 cm
Blurry Copies, Vertical Banding, or Misalignment
Printout Comes Out as a Blank Sheet
Paper Is Smeared or Scuffed
Cannot Copy Without Margins
Edges of the Image are Cropped During Borderless Copying
The Position, Size, or Margins of the Copies are Incorrect
Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image
Moiré (Cross-Hatch) Patterns Appear in the Copied Image
An Image of the Reverse Side of the Original Appears in the Copied Image
The Text or Image Copied from the ADF is Squeezed or Stretched
Scanned Image Problems
Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass
Straight Lines Appear when Scanning from ADF
Offset Appears in the Background of Scanned Images
Cannot Scan the Correct Area on the Scanner Glass
Cannot Solve Problems in the Scanned Image
The Text or Image Scanned from the ADF is Squeezed or Stretched
The Quality of the Sent Fax is Poor
Quality of the Sent Fax is Poor
Straight Lines Appear when Sending Faxes from the ADF
The Image Quality of the Sent Fax is Poor
An Image of the Reverse Side of the Original Appears in the Sent Fax
Received Fax Quality is Poor
Cannot Select Paper Type or Paper Source in Printer Driver
An Error Code is Displayed on the LCD Screen
Paper Gets Jammed
Removing Jammed Paper
Removing Jammed Paper from the ADF
Preventing Paper Jams
It is Time to Refill the Ink
Ink Bottle Handling Precautions
Refilling the Ink Tanks
Notes on Resetting the Ink Level
It is Time to Replace the Maintenance Box
Maintenance Box Handling Precautions
Replacing a Maintenance Box
Cannot Operate the Printer as Expected
The Printer Does Not Turn On or Off
Power Does Not Turn On
Power Does Not Turn Off
Power Turns Off Automatically
Operations are Slow
Printing Is Too Slow
Printing Slows Down Dramatically During Continuous Printing
Scanning Speed Is Slow
LCD Screen Gets Dark
Operation Sounds Are Loud
The Date and Time Are Incorrect
The Root Certificate Needs to be Updated
Cannot Perform Manual 2-sided Printing (Windows)
The Print Settings Menu is Not Displayed (Mac OS)
A Message Prompting You to Reset the Ink Level is Displayed Even After Refilling the Ink
The Ink Level Display does not Change Even After Refilling the Ink
Cannot Make Calls on the Connected Telephone
The phone cable is not connected correctly.
Sender's Fax Number Not Displayed
The sender's fax number is not set to the sender's machine.
Sender's Fax Number Displayed on Received Faxes is Wrong
The sender's fax number set to the sender's machine is wrong.
Answering Machine Cannot Answer Voice Calls
The printer's Rings to Answer setting is set to less than the number of rings for your answering machine.
A Lot of Junk Faxes Have Been Received
The printer's feature to block junk faxes has not been set up.