> Solving Problems > Cannot Print or Scan > Problem Solving > Are you having connection problems?

Are you having connection problems?

  • Make sure the cables are properly connected for all connections.

  • Make sure that any network device (router, hub) or USB hub that you use is operating normally.

  • If you have a Wi-Fi connection, make sure that the Wi-Fi connection settings are correct.

  • If you have a network connection, check the network that your computer and printer are connected to, and make sure that the names of the networks match.