ET-4900 Series L5390 Series ET-2900 Series ET-2920 Series L3360 Series

User's Guide

> Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > The Quality of the Sent Fax is Poor > The Image Quality of the Sent Fax is Poor

The Image Quality of the Sent Fax is Poor

One of the following situations may be the cause.

The resolution is set to low.

Solutions

If you do not know the performance of the sender’s fax machine, set the following before sending a fax.

  • Select Fax > Menu > Scan Settings and then make the Resolution setting to set the highest quality image.

  • Select Fax > Menu > Fax Send Settings and then enable Direct Send.

    Note that if you set Resolution to Photo but you send the fax without enabling Direct Send, the fax may be sent at a lower resolution.

ECM setting is disabled.

Solutions

Select More > Settings > Fax Settings > Basic Settings and enable the ECM setting on the printer's control panel. This may clear errors that occur due to connection problems. Note that the speed of sending and receiving faxes may be slower than when ECM is disabled.