> Solving Problems > Cannot Print, Copy, Scan, or Fax > Cannot Send or Receive Faxes > Cannot Receive Faxes

Cannot Receive Faxes

One of the following situations may be the cause.

The Receive Mode is set to Manual while an external phone device is connected to the printer.: Solutions

If an external phone device is connected to the printer and is sharing a phone line with the printer, select More > Settings > Fax Settings > Basic Settings, and then set Receive Mode to Auto.

The computer that will save the received faxes is not turned on.: Solutions

When you have selected settings to save received faxes to a computer, turn on the computer. The received fax is deleted once it has been saved to the computer.

The sender's fax number has not been registered in the contacts list.: Solutions

Register the sender's fax number to contact list. Or disable Caller not in Contacts in More > Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have not been registered to this list are blocked.

The sender's fax number has been registered to the Rejection Number List.: Solutions

Make sure that the sender's number can be deleted from the Rejection Number List before deleting it. Delete it from More > Settings > Fax Settings > Basic Settings > Rejection Fax > Edit Blocked Number list. Or disable the Rejection Number List in More > Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have not been registered to this list are blocked when this setting is enabled.

Subscribing to a call forwarding service.: Solutions

If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact the service provider.

ET-4900 Series L5390 Series ET-2900 Series ET-2920 Series L3360 Series