ET-5800/L6550 Series

User's Guide

> Solving Problems > The Printer Does Not Work as Expected > Cannot Print > Cannot Print from Windows > Suddenly the Printer Cannot Print over a Network Connection

Suddenly the Printer Cannot Print over a Network Connection

The problem could be one of the following issues.

The network environment has been changed.

Solutions

When you have changed the network environment, such as the wireless router or provider, try making network settings for the printer again.

Connect the computer or smart device to the same SSID as the printer.

Something is wrong with the network devices for Wi-Fi connection.

Solutions

Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order; wireless router, computer or smart device, and then printer. Move the printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again.

The printer is not connected to the network.

Solutions

Select Settings > General Settings > Network Settings > Connection Check, and then print the network connection report. If the report shows that the network connection failed, check the network connection report and then follow the printed solutions.

There is a problem with the network settings on the computer.

Solutions

Try accessing any website from your computer to make sure that your computer's network settings are correct. If you cannot access any website, there is a problem on the computer.

Check the network connection of the computer. See the documentation provided with the computer for details.

There is still a job waiting to be printed.

Solutions

Click Print Queue on the printer driver's Maintenance tab. If unnecessary data remains, select Cancel all documents from the Printer menu.

The printer is pending or offline.

Solutions

Click Print Queue on the printer driver's Maintenance tab.

If the printer is offline or pending, clear the offline or pending setting from the Printer menu.

The printer is not selected as the default printer.

Solutions

Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and Faxes) and click Set as default printer.

Note:

If there are multiple printer icons, see the following to select the correct printer.

Example)

USB connection: EPSON XXXX Series

Network connection: EPSON XXXX Series (network)

If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.

The printer port is not set correctly.

Solutions

Click Print Queue on the printer driver's Maintenance tab.

Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu.

USB connection: USBXXX, Network connection: EpsonNet Print Port