ET-5850/L6570 Series

User's Guide

> Solving Problems > A Message is Displayed on the LCD Screen

A Message is Displayed on the LCD Screen

If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to solve the problem.

Error Messages

Solutions

Printer error. Turn the power off and on again. If the problem persists, contact Epson Support.

Remove any paper or protective material in the printer. If the error message is still displayed, contact Epson support.

Printer error. Contact Epson Support. Non-printing features are available.

The printer may be damaged. Contact Epson support or an authorised Epson service provider to request repairs. However, non-printing features such as scanning are available.

Printer error. For details, see your documentation.

The printer may be damaged. Contact Epson support or an authorised Epson service provider to request repairs.

Paper out in XX. Load paper. Paper Size: XX/Paper Type: XX

Load paper in the displayed paper source, and if you load paper in the paper cassette, insert it all the way.

The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support.

Contact Epson or an authorised Epson service provider to replace the borderless printing ink pad*. It is not a user-serviceable part.

Tap OK to resume printing.

The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson support.

Contact Epson or an authorised Epson service provider to replace the borderless printing ink pad*. It is not a user-serviceable part.

Borderless printing is not available, but printing with a border is available.

Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation.

If Paper Setup Auto Display is disabled, you cannot use AirPrint.

No dial tone is detected.

This problem might be resolved by selecting Settings > General Settings > Fax Settings > Basic Settings > Line Type and then selecting PBX. If your phone system requires an external access code to get an outside line, set the access code after selecting PBX. Use # (hash) instead of the actual access code when entering an outside fax number. This makes connection more secure.

If the error message is still displayed, set the Dial Tone Detection settings to disabled. However, disabling this feature may drop the first digit of a fax number and send the fax to the wrong number.

Failed to receive faxes because the fax data capacity is full. Touch the Job/Status at the bottom of the Home Screen for details.

Received faxes may accumulate without being processed due to the following reasons.

  • Cannot print because a printer error has occurred.

    Clear the printer error. To check the details and solutions to the error, select Job/Status and then select Printer Status.

  • Cannot save in the computer or the memory device.

    To check whether or not received faxes have been saved, select Job/Status and then select Job Status. To save received faxes, turn on the computer or connect a memory device to the printer.

The combination of the IP address and the subnet mask is invalid. See your documentation for more details.

Enter the correct IP address or default gateway. Contact the person who setup the network for assistance.

To use cloud services, update the root certificate from the Epson Web Config utility.

Run Web Config, and then update the root certificate.

Check that the printer driver is installed on the computer and that the port settings for the printer are correct.

Make sure the printer port is selected correctly in Property > Port from the Printer menu as follows.

Select "USBXXX" for a USB connection, or "EpsonNet Print Port" for a network connection.

Check that the printer driver is installed on the computer and that the port settings for the printer are correct.

Recovery Mode

Update Firmware

The printer has started in recovery mode because the firmware update failed. Follow the steps below to try to update the firmware again.

1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.)

2. Visit your local Epson website for further instructions.

*In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of pages you print using the borderless print option. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.