Connect the USB cable securely to the printer and the computer.
There is a job waiting to be printed.
Solutions
Cancel any paused print jobs.
The computer has been manually put into the Hibernate mode or the Sleep mode while printing.
Solutions
Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer.
You are using the printer driver for a different printer.
Solutions
Make sure that the printer driver you are using is for this printer. Check the printer name on the top of the printer driver window.
Print Selected Pages
Solving Problems
The Printer Does Not Work as Expected
The Printer Does Not Turn On or Off
Power Does Not Turn On
Power Does Not Turn Off
Power Turns Off Automatically
Paper Does Not Feed Properly
No Paper Feeds
Paper Feeds at a Slant
Several Sheets of Paper are Fed at a Time
Paper Out Error Occurs
Original Does Not Feed in the ADF
Cannot Print
Cannot Print from Windows
Checking the Connection Status
Cannot connect to a Network
The Printer Cannot Connect by USB (Windows)
Cannot Print Even Though a Connection has been Established (Windows)
Printer Does Not Print While Using PostScript Printer Driver (Windows)
Suddenly the Printer Cannot Print over a Network Connection
Cannot Print from Mac OS
Checking the Connection Status
Cannot connect to a Network
The Printer Cannot Connect by USB (Mac OS)
Cannot Print Even Though a Connection has been Established (Mac OS)
Printer Does Not Print While Using PostScript Printer Driver (Mac OS)
Suddenly the Printer Cannot Print over a Network Connection
Cannot Print from Smart Device
Checking the Connection Status
Cannot connect to a Network
Cannot Print Even Though a Connection has been Established (iOS)
Suddenly the Printer Cannot Print over a Network Connection
Cannot Start Scanning
Cannot Start Scanning from Windows
Checking the Connection Status
Cannot connect to a Network
The Printer Cannot Connect by USB (Windows)
The USB cable is not plugged into the electrical outlet correctly.
There is a problem with the USB hub.
There is a problem with the USB cable or the USB inlet.
Cannot Scan Even Though a Connection has been Correctly Established (Windows)
Scanning at a high resolution over a network.
Cannot Start Scanning from Mac OS
Checking the Connection Status
Cannot connect to a Network
The Printer Cannot Connect by USB (Mac OS)
The USB cable is not plugged into the electrical outlet correctly.
There is a problem with the USB hub.
There is a problem with the USB cable or the USB inlet.
Cannot Scan Even Though a Connection has been Correctly Established (Mac OS)
Scanning at a high resolution over a network.
Cannot Start Scanning from Smart Device
Checking the Connection Status
Cannot connect to a Network
Cannot Save Scanned Images to the Shared Folder
Messages are Displayed on the Control Panel
Saving the Scanned Images Takes a Long Time
Cannot Send or Receive Faxes
Cannot Send or Receive Faxes
Cannot Send Faxes
Cannot Receive Faxes
Cannot Send Faxes to a Specific Recipient
Cannot Send Faxes at a Specified Time
Faxes Are Sent at the Wrong Size
Cannot Save Received Faxes to a Memory Device
Received Faxes Are Not Printed
Cannot Send and Receive Faxes (Windows)
Checking the Connection Status
Cannot connect to a Network
The Printer Cannot Connect by USB (Windows)
Cannot Send or Receive Faxes Even Though a Connection has been Correctly Established (Windows)
Cannot Send and Receive Faxes (Mac OS)
Checking the Connection Status
Cannot connect to a Network
The Printer Cannot Connect by USB (Mac OS)
Cannot Send or Receive Even Though a Connection has been Correctly Established (Mac OS)
Error Code is Displayed on the Status Menu
Cannot Operate the Printer as Expected
Operations are Slow
Printing Is Too Slow
Printing Slows Down Dramatically During Continuous Printing
Printing Is Too Slow While Using PostScript Printer Driver
Scanning Speed Is Slow
LCD Screen Gets Dark
Touch Screen Does Not Respond
Cannot Operate from the Control Panel
"x" is Displayed on the Screen and you Cannot Select Photos
Memory Device Is not Recognized
Cannot Save Data to a Memory Device
Operation Sounds Are Loud
The Date and Time Are Incorrect
The Root Certificate Needs to be Updated
Cannot Cancel Printing from a Computer Running Mac OS X v10.6.8
Forgot Your Password
Copies are Made or Faxes are Sent Unintentionally
Sender's Fax Number Not Displayed
Sender's Fax Number Displayed on Received Faxes is Wrong
Cannot Make Calls on the Connected Telephone
Answering Machine Cannot Answer Voice Calls
A Lot of Junk Faxes Have Been Received
A Message is Displayed on the LCD Screen
Paper Gets Jammed
Preventing Paper Jams
It is Time to Refill the Ink
Ink Bottle Handling Precautions
Refilling the Ink Tanks
It is Time to Replace the Maintenance Box
Maintenance Box Handling Precautions
Replacing a Maintenance Box
Printing, Copying, Scanning, and Faxing Quality is Poor
Print Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Printout
Colored Banding Appears at Intervals of Approximately 3.3 cm
Blurry Prints, Vertical Banding, or Misalignment
Striped Patterns Appear
Printout Comes Out as a Blank Sheet
Paper Is Smeared or Scuffed
Printed Photos are Sticky
Images or Photos are Printed in Unexpected Colors
Cannot Print Without Margins
Edges of the Image are Cropped During Borderless Printing
The Position, Size, or Margins of the Printout Are Incorrect
Printed Characters Are Incorrect or Garbled
The Printed Image Is Inverted
Mosaic-Like Patterns in the Prints
Printer Does Not Print Correctly While Using PostScript Printer Driver
Print Quality Is Poor While Using PostScript Printer Driver
Copy Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Copies
Colored Banding Appears at Intervals of Approximately 3.3 cm
Blurry Copies, Vertical Banding, or Misalignment
Striped Patterns Appear
Printout Comes Out as a Blank Sheet
Paper Is Smeared or Scuffed
Copied Photos are Sticky
The Position, Size, or Margins of the Copies are Incorrect
Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image
Moiré (Cross-Hatch) Patterns Appear in the Copied Image
An Image of the Reverse Side of the Original Appears in the Copied Image
Scanned Image Problems
Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass
Straight Lines Appear when Scanning from ADF
Offset Appears in the Background of Scanned Images
Cannot Scan the Correct Area on the Scanner Glass
Cannot Solve Problems in the Scanned Image
The Quality of the Sent Fax is Poor
Quality of the Sent Fax is Poor
Straight Lines Appear when Sending Faxes from the ADF
The Image Quality of the Sent Fax is Poor
An Image of the Reverse Side of the Original Appears in the Sent Fax