Points to Check

Check the following items, and then try the solutions according to the problems.

The installation location is inappropriate.

Solutions

Place the printer on a flat surface and operate in the recommended environmental conditions.

Unsupported paper is being used.

Solutions

Use paper supported by this printer.

Paper handling is inappropriate.

Solutions

Follow paper handling precautions.

Too many sheets are loaded in the printer.

Solutions

Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line indicated by the triangle symbol on the edge guide.

The paper settings on the printer are incorrect.

Solutions

Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer.

The paper settings on the printer driver are incorrect.

Solutions

Make sure the paper size and paper type settings on the printer driver match the actual paper size and paper type loaded in the printer.

Paper slips when paper dust adheres to the roller.

Solutions

If the paper you have been using until now does not feed properly, paper dust may be stuck to the roller. Clean the roller.

If paper does not feed even after cleaning the roller, replace the roller.