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Checking Lights and Printer Status

Lights on the control panel indicates the status of the printer.

Normal Status

: On

Light

Status

The printer is connected to a wireless (Wi-Fi) network.

The printer is connected to a network in Wi-Fi Direct (Simple AP) mode.

Error Status

When an error occurs, the light turns on or flashes. Details of the error are displayed on the computer screen.

/ : On

/ : Flashing

Light

Status

Solutions

Wi-Fi connection error has occurred.

Press the button to clear the error and try again.

Initial ink charging may not be complete.

See the Start Here poster to complete initial ink charging.

No paper is loaded or more than one sheet has been fed at a time.

Load paper and press the button.

A paper jam has occurred.

Remove the paper and press the button.

If the paper jam error continues after removing the paper and turning the power off and on again, paper may remain inside the printer. Load A4 size paper in the rear paper feeder, and then press the button to remove the paper inside. Load paper in the portrait direction.

If the error cannot be cleared, contact Epson support.

A maintenance box is nearing the end of its service life.

The light continues to flash until the maintenance box is replaced.

You can continue printing until the and lights flash alternately.

  • The printer was not turned off correctly.*

  • Because the printer was turned off while operating, the nozzles may have dried and clogged.

* The power was turned off with a power strip or breaker, the plug was pulled out of the outlet, or an electrical failure occurred.

  • After clearing the error by pressing the button, we recommend performing a nozzle check. Cancel any pending print jobs.

  • To turn off the printer, make sure you press the button.

Flashing simultaneously:

An ink pad is nearing or at the end of its service life.

The ink pad*1 needs to be replaced. Contact Epson or an authorized Epson service provider to replace the ink pad. Ink pads are not user-serviceable parts.

Check the message displayed on the computer, and then press the button to clear the error or to continue cleaning.

If the ink pad has reached the end of its service life, you can no longer perform cleaning. Printing can be performed but the quality of the printouts cannot be guaranteed.

Flashing alternately:

One of the following issues has occurred:

  • Power Ink Flushing or cleaning cannot be performed because there is not enough free space in the maintenance box.

  • The maintenance box is not installed correctly.

  • The maintenance box is at the end of its service life.

Do one of the following.

When running Power Ink Flushing or cleaning:

  • Replace the maintenance box, press the button to clear the error, and then try again.

  • Press the button to clear the error if you cannot prepare the replacement maintenance box immediately. Printing can be performed but the quality of the printouts cannot be guaranteed. If the error continues to occur, replace the maintenance box, and then press the button.

Other than the above:

After re-installing the maintenance box correctly, press the button. If the error continues to occur after re-installing, replace the maintenance box, and then press the button.

The output tray cover is not open.

Open the output tray cover and slide out the output tray.

All lights turn on except the light.

The printer has started in recovery mode because the firmware update failed.

Follow the steps below to try to update the firmware again.

1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.)

2. Visit your local Epson website for further instructions.

All lights flashing including the light.

A printer error has occurred.

Remove any paper inside the printer. Turn the power off and on again.

If the error continues to occur after turning the power off and on again, contact Epson support.

*1:In some print cycles a very small amount of surplus ink may be collected in the ink pad. As well as using a maintenance box, this ink pad absorbs waste ink that is ejected when using the printer. When the pad has reached the end of its service life, cleaning cannot be performed until the pad is replaced. Whether and how often this is required will vary according to the number of pages you print, the type of material that you print and the number of cleaning cycles that the printer performs. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.