Paper Is Smeared or Scuffed

When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.

When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path.

Place the paper on a flat surface to check if it is curled. If it is, flatten it.

When printing on thick paper, the print head is close to the printing surface and the paper may be scuffed. In this case, enable the reduce scuff setting. If you enable this setting, print quality may decline or printing may slow down.

Windows

Click Extended Settings on the printer driver's Maintenance tab, and then select Short Grain Paper.

When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.

When using the manual 2-sided printing feature in Windows, you may be able to reduce smearing by setting a lower print density.

Click Extended Settings on the printer driver's Maintenance tab, and then set a lower Print Density.