> Solving Problems > The Printer Does Not Work as Expected > Cannot Print > Cannot Print from Smart Device > Suddenly the Printer Cannot Print over a Network Connection

Suddenly the Printer Cannot Print over a Network Connection

The problem could be one of the following issues.

The network environment has been changed.

Solutions

When you have changed the network environment, such as the wireless router or provider, try making network settings for the printer again.

Connect the computer or smart device to the same SSID as the printer.

Something is wrong with the network devices for Wi-Fi connection.

Solutions

Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order; wireless router, computer or smart device, and then printer. Move the printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again.

The printer is not connected to the network.

Solutions

Select Settings > General Settings > Network Settings > Connection Check, and then print the network connection report. If the report shows that the network connection failed, check the network connection report and then follow the printed solutions.

There is a problem with the network settings on the smart device.

Solutions

Try accessing any website from your smart device to make sure that your smart device's network settings are correct. If you cannot access any website, there is a problem on the smart device.

Check the network connection of the computer. See the documentation provided with the smart device for details.