ET-M16600Series/M15140Series

User's Guide

> Solving Problems > Printing, Copying, and Scanning Quality is Poor > Scanned Image Problems > Cannot Scan the Correct Area on the Scanner Glass

Cannot Scan the Correct Area on the Scanner Glass

The originals are not placed correctly.

Solutions

  • Make sure the original is placed correctly against the alignment marks.

  • If the edge of the scanned image is missing, move the original slightly away from the edge of the scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the scanner glass.

If the printer is placed in a location near a light source or subjected to direct sunlight, the original size may not be detected correctly.

Solutions

Select the original size manually, and then try again.

There is dust or dirt on the scanner glass or document mat.

Solutions

When scanning from the control panel and selecting the auto scan area cropping function, remove any trash or dirt from the scanner glass and document mat. If there is any trash or dirt around the original, the scanning range expands to include it.

Original is too thin to detect the size automatically.

Solutions

Select the original size manually, and then try again.