An Error Code is Displayed on the LCD Screen

E-01

A printer error has occurred.

Open the scanner unit and remove any paper or protective material inside the printer. Turn the power off and on again.

E-02

A scanner error has occurred.

Turn the power off and on again.

E-11

An ink pad needs to be replaced.

Contact Epson or an authorised Epson service provider to replace the ink pad*. It is not a user-serviceable part.

However, non-printing features such as scanning are available.

W-01

A paper jam has occurred.

Remove the paper from the printer and press the button displayed on the bottom of the LCD screen to clear the error. In some cases, you need to turn the power off and on again.

W-11

An ink pad is nearing the end of its service life.

Contact Epson or an authorised Epson service provider to replace the ink pad*. It is not a user-serviceable part. The message will be displayed until the ink pad is replaced.

Press the button to resume printing.

I-41

Paper Setup Auto Display is disabled. Some functions cannot be used.

If Paper Setup Auto Display is disabled, you cannot use AirPrint.

I-60

Your computer may not support WSD (Web Services for Devices).

The scan to computer (WSD) feature is only available for computers running English versions of Windows 10, Windows 8.1, Windows 8, Windows 7 or Windows Vista. Make sure that the printer is correctly connected to the computer.

Recovery Mode

Update Firmware

The printer has started in recovery mode because the firmware update failed.

Follow the steps below to try to update the firmware again.

1. Connect the computer and the printer with a USB cable.

2. Visit your local Epson website for further instructions.