Checking Error Messages on the Control Panel

Install the Epson ScanSmart software on the computer to use this feature. See your documentation for more details.

Open the application list on your computer, and then check the list to find Epson ScanSmart.

If the software is not installed on your computer, visit the following website and search for your model to access the installer.

https://support.epson.com (U.S., Canada, and Latin America)

https://epson.sn > Setup (Other regions)

Check the following if a computer is not found. - Connection between the scanner and the computer (USB or network) - Installation of the necessary software - Power supply to the computer - Firewall and security software settings - Search again See your documentation for more details.

• Make sure the scanner is connected to your computer properly.

• Install Epson ScanSmart on your computer.

• Install the latest version of the application.

• Make sure the AC adapter is securely connected to the scanner and an electrical outlet.

  Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can turn the power on.

• Check the firewall settings for Epson software.

• Search for the computer again.

The combination of the IP address and the subnet mask is invalid. See your documentation for more details.

Enter the correct IP address or default gateway. Contact the person who set up the network for assistance.

Recovery Mode

The scanner has started in recovery mode because the firmware update failed. Follow the steps below to try to update the firmware again.

1. Connect the computer and the scanner with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.)

2. Visit your local Epson website for further instructions.