Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces. Next, clear the error. The LCD screen displays an animation that shows you how to remove jammed paper.
Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it could cause an injury. Be careful not to touch the protruding parts to avoid injury.
Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.
After you have removed the jammed paper from the rear paper feeder, we recommend turning the printer off and on before you use it again. When you pull out the paper, the state of the rear paper feeder may change causing the paper to not be loaded correctly or paper may not be fed at all.
When removing jammed paper from the inside of the printer, pull out the front paper feeder so that you can easily remove the jammed paper.