> Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes > Cannot Send and Receive Faxes (Mac OS) > Checking the Connection Status > Cannot Send or Receive Even Though a Connection has been Correctly Established (Mac OS)

Cannot Send or Receive Even Though a Connection has been Correctly Established (Mac OS)

The following causes can be considered.

The software is not installed.

Solutions

Make sure that the PC-FAX driver have been installed on the computer. The PC-FAX driver is installed with FAX Utility. Follow the steps below to check if it is installed.

Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then make sure the printer (fax) is displayed. The printer (fax) is displayed as "FAX XXXX (USB)" or "FAX XXXX (IP)". If the printer (fax) is not displayed, click [+] and then register the printer (fax).

PC-FAX driver is paused.

Solutions

Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer (fax). If the printer is paused, click Resume (or Resume Printer).

There are some problems with fax connection and fax settings.

Solutions

Try the resolutions for fax connection and fax settings.