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Cannot Solve Printing Problems

Try the solutions in the order shown, until you solve the problem.

  • Make sure you match the paper type loaded in the printer and the paper type selected on the printer to the paper type setting in the printer driver.

    Paper Size and Type Settings

  • Use a higher quality setting on the control panel or in the printer driver.

  • Align the print head.

    Aligning the Print Head

  • Run a nozzle check to see if the print head nozzles are clogged.

    If there are missing segments in the nozzle check pattern, the nozzles may be clogged. Repeat head cleaning and the nozzle check alternately 3 times and check if the clogging has cleared.

    Note that print head cleaning uses some ink.

    Checking and Cleaning the Print Head

  • Turn off the printer, wait for at least 12 hours, and then check if the clogging has cleared.

    If the problem is clogging, leaving the printer for a while without printing may solve the problem.

    You can check the following items while the printer is off.

  • Make sure you are using genuine Epson ink cartridges.

    Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.

    Ink Cartridge Codes

  • Make sure there are no paper fragments left inside the printer.

    When you remove the paper, do not touch the translucent film with your hand or the paper.

  • Make sure the paper is loaded with the printable side facing up and not curled.

    Paper Handling Precautions

    Available Paper and Capacities

    Unavailable Paper Types

  • Make sure you are not using an old ink cartridge.

    For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier.

  • Reinstall the ink cartridge already installed in the printer.

    Reinstalling the ink cartridge may clear clogging in the print head nozzles and allow the ink to flow smoothly.

    However, because the ink is consumed when the ink cartridge is reinstalled, a message asking you to replace the ink cartridge may be displayed depending on the amount of ink remaining.

    It is Time to Replace the Ink Cartridges

If you cannot solve the problem by checking the solutions above, contact Epson support.