If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to solve the problem.
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Error Messages |
Solutions |
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Printer Error Turn on the printer again. See your documentation for more details. |
Remove any paper or protective material in the printer. If the error message is still displayed, contact Epson support. |
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Paper out in XX. |
Load paper, and then insert the paper cassette all the way. |
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Ink is low. |
You can continue printing until you are prompted to replace the ink cartridges. However, note that the printer cannot print if any one of the ink cartridges is expended. Obtain new cartridges as soon as possible. When black ink is running low and there is enough color ink remaining, see the following. |
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You need to replace Ink Cartridge. |
To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve remains in the cartridge when your printer indicates it is time to replace the cartridge. Replace the cartridge when you are prompted to do so. When color ink is expended and black ink still remains, see the following. |
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Cannot recognize Ink Cartridge. Try installing again. |
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The Ink Pad has reached the end of its service life. Please contact Epson Support. |
Contact Epson or an authorised Epson service provider to replace the ink pad*1. It is not a user-serviceable part. However, non-printing features such as scanning are available. |
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The Ink Pad is nearing the end of its service life. Please contact Epson Support. |
Contact Epson or an authorised Epson service provider to replace the ink pad*1. It is not a user-serviceable part. The message will be displayed until the ink pad is replaced. Tap the OK button to resume printing. |
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The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support. |
Contact Epson or an authorised Epson service provider to replace the ink pad*1*2. It is not a user-serviceable part. Borderless printing is not available, but printing with a border is available. |
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The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson support. |
Contact Epson or an authorised Epson service provider to replace the ink pad*1*2. It is not a user-serviceable part. Borderless printing is not available, but printing with a border is available. |
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Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation. |
If Paper Setup Auto Display is disabled, you cannot use AirPrint. |
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The combination of the IP address and the subnet mask is invalid. See your documentation for more details. |
Enter the correct IP address or default gateway. Contact the person who set up the network for assistance. |
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Communication error. Check if the computer is connected. |
Connect the computer and the printer correctly. If you are connecting over a network, reconfigure your settings from the computer. Configuring Settings for Connecting to the Computer If the error message is displayed during scanning, make sure that Epson ScanSmart is installed on the computer. |
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To use cloud services, update the root certificate from the Epson Web Config utility. |
Run Web Config, and then update the root certificate. |
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Check that the printer driver is installed on the computer and that the port settings for the printer are correct. |
Make sure the printer port is selected correctly in Property > Port from the Printer menu as follows. Select "USBXXX" for a USB connection, or "EpsonNet Print Port" for a network connection. |
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Recovery Mode |
Follow the steps below to retry the firmware update. 1. Connect the computer and the printer with a USB cable.
2. Download the latest firmware from your local Epson website to your computer, and then start the update. |
Note for users in the U.S. and Canada: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly or at all. Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure the printer functions as designed. These updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function.
The included initial cartridges are designed for reliable printer setup and cannot be used as replacement cartridges or resold. After setup, the remaining ink is available for printing. Yields are based on ISO 24711 in default mode, printing continuously. Yields vary due to print images, settings, and temperatures. Printing infrequently or primarily with one color reduces yields. All cartridges must be installed with ink for printing and printer maintenance. For print quality, some ink remains in replaced cartridges.
*1 Note for users in regions other than the U.S. and Canada: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
*2 Note for users in the U.S. and Canada: In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of pages you print using the borderless print option. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorized Epson Service provider. If this happens during the standard warranty of the product, the replacement of borderless printing ink pads is covered under the standard warranty.