WF-C5390 Series

User's Guide

> Solving Problems > Cannot Print > The Application or Printer Driver do not Work Properly > Cannot Print Even Though a Connection has been Established (Mac OS)

Cannot Print Even Though a Connection has been Established (Mac OS)

The following causes can be considered.

There is a problem with the software or data.

Solutions

  • Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.

  • If you are printing a large data size image, the computer may run out of memory. Print the image at a lower resolution or a smaller size.

  • If you have tried all of the solutions and have not solved the problem, try uninstalling and then reinstalling the printer driver.

  • You may be able to clear the problem by updating the software to the latest version. To check the software status, use the software update tool.

There is a problem with the status of the printer.

Solutions

Make sure the printer status is not Pause.

Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer. If the printer is paused, click Resume.