Check the printer settings. Printers managed by the administrator may be restricted so that the printer settings cannot be changed. If you cannot perform operations, contact the administrator.
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Check point |
Solution |
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Printing does not start. |
There may still be data remaining in the printer. Open the printer queue, and then check the status of the print job. If it is pending with an error, clear the error and restart it or delete the job with the error, and then the rest of the data will start printing. |
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If the default printer is pending or offline, set it to online in the printer settings on the Windows computer. |
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Select the printer and port to output correctly. |
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The menu that you want to use is not displayed. |
Access control has been set by your administrator. Contact the administrator for the information required to use the missing menu. |
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Some features require a separate contract to use. Contact your administrator to check if the feature is available for your printer. |