> Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes > Cannot Receive Faxes

Cannot Receive Faxes

The following causes can be considered.

We also recommend checking the printer status in Job/Status, such as whether or not the printer is currently receiving the fax.

Subscribing to a call forwarding service.: Solutions

If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact the service provider.

The Receive Mode is set to Manual while an external phone device is connected to the printer.: Solutions

If an external phone device is connected to the printer and is sharing a phone line with the printer, select Settings >General Settings > Fax Settings > Basic Settings, and then set Receive Mode to Auto.

The available memory of the inbox and the confidential box is not enough.: Solutions

200 received documents have been saved in the inbox and the confidential box in total. Delete the unnecessary documents.

The computer that will save the received faxes is not turned on.: Solutions

When you have made settings to save received faxes to a computer, turn on the computer. The received fax is deleted once it has been saved to the computer.

The subaddress and password are wrong.: Solutions

When receiving faxes using the subaddress feature, check that the subaddress and password are correct. Check with the sender that the subaddress and password match.

The sender's fax number has been registered to the Rejection Number List.: Solutions

Make sure that the sender's number can be deleted from the Rejection Number List before deleting it. Delete it from Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Edit Blocked Number list. Or disable the Rejection Number List in Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have not been registered to this list are blocked when this setting is enabled.

The sender's fax number has not been registered in the contacts list.: Solutions

Register the sender's fax number to contact list. Or disable Unregistered Contacts in Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have not been registered to this list are blocked.

The sender has sent the fax without header information.: Solutions

Ask the sender if header information is setup on their fax machine. Or, disable Fax Header Blank in Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes that do not include header information are blocked when this setting is enabled.

WF-C879R Series