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Contents
Guide to This Manual
Back
Guide to This Manual
Introduction to the Manuals
About This Manual
Back
About This Manual
Marks and Symbols
Notes on Screenshots and Illustrations
Operating System References
Trademarks
Copyright
Important Instructions
Back
Important Instructions
Safety Instructions
Printer Advisories and Warnings
Back
Printer Advisories and Warnings
Advisories and Warnings for Setting Up the Printer
Advisories and Warnings for Using the Printer
Advisories and Warnings for Using the Touchscreen
Advisories and Warnings for Connecting to the Internet
Advisories and Warnings for Using the Printer with a Wireless Connection
Notes on the Administrator Password
Back
Notes on the Administrator Password
Default Value of the Administrator Password
Changing the Administrator Password
Operations that Require You to Enter the Administrator Password
Initializing the Administrator Password
Advisories for Using Memory Devices
Advisories and Warnings for Transporting or Storing the Printer
Protecting Your Personal Information
Part Names and Functions
Back
Part Names and Functions
Front
Inside
Rear
Guide to the Control Panel
Back
Guide to the Control Panel
Control Panel
Home Screen Configuration
Back
Home Screen Configuration
Guide to the Network Icon
Menu Screen Configuration
Job/Status Screen Configuration
Back
Job/Status Screen Configuration
Reserve Job
Guide to the Job Icon
Entering Characters
Preparing the Printer and Making Initial Settings
Back
Preparing the Printer and Making Initial Settings
Summary of Preparing the printer and Making Initial Settings
Back
Summary of Preparing the printer and Making Initial Settings
Preparing the Printer
Protecting the Printer from Unauthorized Setting Changes
Configuring a Network Connection
Summary of the Necessary Preparations for Each Feature
Making Printer Settings
Back
Making Printer Settings
Setting from the Printer's Control Panel
Setting Using Web Config from a Computer
Setting Using Epson Device Admin from a Computer (Windows Only)
Installing the Optional Paper Cassette Units
Mounting an Authentication Device
Back
Mounting an Authentication Device
Connecting the Authentication Device
Confirming the Connection Status of the Authentication Device
Confirming the Authentication Card is Recognized
Troubleshooting the Authentication Device
Back
Troubleshooting the Authentication Device
Cannot Read the Authentication Card
Creating a Network Connection and Making Settings
Back
Creating a Network Connection and Making Settings
Changing the Administrator Password
Back
Changing the Administrator Password
Changing the Administrator Password from the Control Panel
Changing the Administrator Password from the Computer
Protecting Settings Using Panel Lock
Back
Protecting Settings Using Panel Lock
Enabling the Lock Setting from the Control Panel
Enabling the Lock Setting from a Computer
Connecting the Printer to the Network
Back
Connecting the Printer to the Network
Before Making Network Connection
Back
Before Making Network Connection
Gathering Information on the Connection Setting
IP Address Assignment
DNS Server and Proxy Server
Connecting to the Network from the Control Panel
Back
Connecting to the Network from the Control Panel
Assigning the IP Address
Back
Assigning the IP Address
Setting the Proxy Server
Connecting to Ethernet
Connecting to the Wireless LAN (Wi-Fi)
Back
Connecting to the Wireless LAN (Wi-Fi)
Note when Using a Wi-Fi 5 GHz Connection
Making Wi-Fi Settings by Entering the SSID and Password
Making Wi-Fi Settings by Push Button Setup (WPS)
Making Wi-Fi Settings by PIN Code Setup (WPS)
Troubleshooting Network Connections
Back
Troubleshooting Network Connections
Printing a Network Connection Report
Cannot Connect to the Network
Back
Cannot Connect to the Network
The IP address is incorrectly assigned.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet).
Something is wrong with the network devices for Wi-Fi connection.
Devices cannot receive signals from the wireless router because they are too far apart.
When changing the wireless router, the settings do not match the new router.
The SSIDs connected from the computer or smart device and computer are different.
A privacy separator on the wireless router is available.
Messages and Solutions on the Network Connection Report
Back
Messages and Solutions on the Network Connection Report
E-1
E-2, E-3, E-7
E-5
E-6
E-8
E-9
E-10
E-11
E-12
E-13
Message on the Network Environment
Preparing and Setting Up the Printer According to Use
Back
Preparing and Setting Up the Printer According to Use
Setting Available Optional Items
Back
Setting Available Optional Items
Setting Available Optional Items - Windows
Setting Available Optional Items - Windows PostScript
Setting Available Optional Items - Mac OS
Setting Available Optional Items - Mac OSPostScript
Preparing to Send an E-mail
Back
Preparing to Send an E-mail
Configuring a Mail Server
Back
Configuring a Mail Server
Mail Server Setting Items
Checking a Mail Server Connection
Back
Checking a Mail Server Connection
Mail Server Connection Test References
Preparing a Shared Network Folder
Back
Preparing a Shared Network Folder
Setting a Shared Network Folder
Back
Setting a Shared Network Folder
Creating the Shared Folder
Back
Creating the Shared Folder
Before Creating the Shared Folder
Checking the Network Profile
Location Where the Shared Folder is Created and an Example of the Security
Back
Location Where the Shared Folder is Created and an Example of the Security
Example of Configuration for File Servers
Example of Configuration for a Personal Computer
Adding Group or User Access Permissions
Using Microsoft Network Sharing
Solving Problems for a Shared Network Folder
Back
Solving Problems for a Shared Network Folder
Cannot Save Scanned Images to the Shared Folder
Back
Cannot Save Scanned Images to the Shared Folder
Messages are Displayed on the Control Panel when Scanning to a Network Folder
Saving the Scanned Images Takes a Long Time
Contacts Registration
Back
Contacts Registration
Contacts Configuration Comparison
Registering Destinations to Contacts
Back
Registering Destinations to Contacts
Registering a Destination to Contacts from Web Config
Back
Registering a Destination to Contacts from Web Config
Destination Setting Items
Registering a Destination to Contacts from the Printer's Control Panel
Registering Destinations as a Group
Back
Registering Destinations as a Group
Registering Destinations as a Group from Web Config
Registering Destinations as a Group from the Printer's Control Panel
Registering Frequently Used Contacts (Assign to Frequent Use)
Back
Registering Frequently Used Contacts (Assign to Frequent Use)
Registering Frequently Used Contacts from Web Config
Registering Frequently Used Contacts from Printer's Control Panel
Exporting and Importing Contacts
Back
Exporting and Importing Contacts
Exporting and Importing Contacts Using Web Config
Back
Exporting and Importing Contacts Using Web Config
Importing Contacts Using Web Config
Exporting Contacts Using Web Config
Exporting and Importing Contacts Using Epson Device Admin
Back
Exporting and Importing Contacts Using Epson Device Admin
Exporting Contacts Using Epson Device Admin
Importing Contacts Using Epson Device Admin
Settings to use Your Cloud Service as Forwarding Fax Destinations
Settings to Use Users Information on the LDAP Server as Destinations
Back
Settings to Use Users Information on the LDAP Server as Destinations
Configuring the LDAP Server
Back
Configuring the LDAP Server
LDAP Server Setting Items
Kerberos Settings
Configuring the LDAP Server Search Settings
Back
Configuring the LDAP Server Search Settings
LDAP Server Search Setting Items
Checking the LDAP Server Connection
Back
Checking the LDAP Server Connection
LDAP Server Connection Test References
Sending Faxes Using a Fax Server
Settings for Printing, Scanning, Copying and Faxing
Back
Settings for Printing, Scanning, Copying and Faxing
Initial Settings for Printing
Back
Initial Settings for Printing
Using the Print Functions
Back
Using the Print Functions
Printer Connection Types
Back
Printer Connection Types
Peer to Peer Connection Settings
Server / Client Connection Settings
Print Settings for Peer to Peer Connection
Print Settings for Server / Client Connection
Back
Print Settings for Server / Client Connection
Setting Up the Network Ports
Back
Setting Up the Network Ports
Checking the Port Configuration - Windows
Sharing the Printer (Windows only)
Installing Additional Drivers (Windows only)
Using the Shared Printer – Windows
Setting the Paper Source
Setting the Interface
Setting Errors
Setting Universal Print
Back
Setting Universal Print
Basic
PDL Print Configuration
Setting Up Universal Print (Microsoft)
Setting Up AirPrint
Preparing Scanning or Copying
Back
Preparing Scanning or Copying
Preparing to Scan
Back
Preparing to Scan
Scanning using the control panel
Back
Scanning using the control panel
Settings of Servers and Folders
Using Document Capture Pro Server
Back
Using Document Capture Pro Server
Setting Server Mode
Scanning From a Computer
Back
Scanning From a Computer
Software to be installed
Confirming that Network Scan is Enabled
Making Fax Features Available
Back
Making Fax Features Available
Before Using Fax Features
Connecting the Printer to a Phone Line
Back
Connecting the Printer to a Phone Line
Compatible Telephone Lines
Connecting the Printer to a Phone Line
Back
Connecting the Printer to a Phone Line
Connecting to a Standard Phone Line (PSTN) or PBX
Connecting to DSL or ISDN
Connecting Your Phone Device to the Printer
Making the Printer Ready to Send and Receive Faxes
Back
Making the Printer Ready to Send and Receive Faxes
Making the Printer Ready to Send and Receive Faxes Using Fax Setting Wizard
Making Settings for the Printer's Fax Features According to Use
Back
Making Settings for the Printer's Fax Features According to Use
Settings for a PBX Phone System
Back
Settings for a PBX Phone System
Making Settings to Use the Access Code when Dialing an External Line
Making Settings to Send Faxes Using External Access Code (#)
Making Settings When You Connect a Phone Device
Back
Making Settings When You Connect a Phone Device
Making Settings to Use an Answering Machine
Making Settings to Receive Faxes Operating Only a Connected Phone
Settings to Save and Forward Received Faxes
Back
Settings to Save and Forward Received Faxes
Making Saving Settings to Receive Faxes
Forwarding Settings to Receive Faxes
Settings to Save and Forward Received Faxes with Specific Conditions
Back
Settings to Save and Forward Received Faxes with Specific Conditions
Making Saving Settings to Receive Faxes with Specific Conditions
Forwarding Settings to Receive Faxes with Specific Conditions
Making Settings for Blocking Junk Faxes
Back
Making Settings for Blocking Junk Faxes
Behavior for Rejecting Faxes
Making Settings to Send and Receive Faxes on a Computer
Troubleshooting Fax Problems
Back
Troubleshooting Fax Problems
Cannot Send or Receive Faxes
Cannot Send Faxes
Cannot Receive Faxes
Cannot Send Faxes at a Specified Time
Cannot Save Received Faxes to a Memory Device
Received Faxes Are Not Printed
The Quality of the Sent or Received Fax is Poor
Cannot Make Calls on the Connected Telephone
Answering Machine Cannot Answer Voice Calls
A Lot of Junk Faxes Have Been Received
Problems when Making Settings
Back
Problems when Making Settings
Hints to Solving Problems
Cannot Access Web Config
Loading Paper
Back
Loading Paper
Paper Handling Precautions
Paper Size and Type Settings
Back
Paper Size and Type Settings
List of Paper Type
Loading Paper
Loading Various Paper
Back
Loading Various Paper
Loading Pre-punched Paper
Loading Long Papers
Placing Originals
Back
Placing Originals
Placing Originals
Originals that are not Supported by the ADF
Inserting and Removing a Memory Device
Back
Inserting and Removing a Memory Device
Inserting an External USB Device
Removing an External USB Device
Sharing Data on a Memory Device
Printing
Back
Printing
Printing Documents
Back
Printing Documents
Printing from a Computer - Windows
Back
Printing from a Computer - Windows
Printing Using Easy Settings
Back
Printing Using Easy Settings
Menu Options for the Printer Driver
Back
Menu Options for the Printer Driver
Main Tab
More Options Tab
Maintenance Tab
Adding Printing Presets for Easy Printing
Printing on 2-Sides
Printing a Booklet
Printing Several Pages on One Sheet
Printing to Fit the Paper Size
Printing a Reduced or Enlarged Document at any Magnification
Printing One Image on Multiple Sheets for Enlargement (Creating a Poster)
Back
Printing One Image on Multiple Sheets for Enlargement (Creating a Poster)
Making Posters Using Overlapping Alignment Marks
Printing with a Header and Footer
Printing an Anti-Copy Pattern
Printing Password-Protected Job
Printing Multiple Files Together
Adjusting the Print Tone
Printing to Emphasize Thin Lines
Printing Clear Bar Codes
Printing a Document Using the PostScript Printer Driver (Windows)
Back
Printing a Document Using the PostScript Printer Driver (Windows)
Menu Options for the PostScript Printer Driver
Back
Menu Options for the PostScript Printer Driver
Paper/Quality Tab
Layout Tab
Extended Settings Tab
Advanced Options
Printing from a Computer - Mac OS
Back
Printing from a Computer - Mac OS
Printing Using Easy Settings
Back
Printing Using Easy Settings
Menu Options for the Printer Driver
Back
Menu Options for the Printer Driver
Menu Options for Layout
Menu Options for Color Matching
Menu Options for Paper Handling
Menu Options for Cover Page
Menu Options for Print Settings
Menu Options for Color Options
Menu Options for Two-sided Printing Settings
Adding Printing Presets for Easy Printing
Printing on 2-Sides
Printing Several Pages on One Sheet
Printing to Fit the Paper Size
Printing a Reduced or Enlarged Document at any Magnification
Adjusting the Print Tone
Printing from the PostScript Printer Driver on Mac OS
Back
Printing from the PostScript Printer Driver on Mac OS
Menu Options for the PostScript Printer Driver
Back
Menu Options for the PostScript Printer Driver
Menu Options for Layout
Menu Options for Color Matching
Menu Options for Paper Handling
Menu Options for Paper Feed
Menu Options for Cover Page
Menu Options for Job Settings
Menu Options for Printer Features
Printing PDF Files from a Memory Device
Back
Printing PDF Files from a Memory Device
Basic Menu Options for PDF Settings
Advanced Menu Options for PDF Settings
Printing Documents from Smart Devices
Back
Printing Documents from Smart Devices
Printing Using Epson Smart Panel
Printing Documents Using AirPrint
Printing Using Epson Print Enabler
Printing Using Mopria Print Service
Printing on Envelopes
Back
Printing on Envelopes
Printing on Envelopes from a Computer (Windows)
Printing on Envelopes from a Computer (Mac OS)
Printing Photos
Back
Printing Photos
Printing JPEG Files from a Memory Device
Back
Printing JPEG Files from a Memory Device
Basic Menu Options for JPEG Settings
Advanced Menu Options for JPEG Settings
Printing TIFF Files from a Memory Device
Back
Printing TIFF Files from a Memory Device
Basic Menu Options for TIFF Settings
Advanced Menu Options for TIFF Settings
Printing Web Pages
Back
Printing Web Pages
Printing Web Pages from Smart Devices
Printing Using a Cloud Service
Interrupting and Printing
Copying
Back
Copying
Available Copying Methods
Back
Available Copying Methods
Copying Originals
Copying on 2-Sides
Copying by Enlarging or Reducing
Copying Multiple Originals onto One Sheet
Copying in Page Order
Copying Originals Using Good Quality
Copying ID card
Copying Envelopes
Interrupting and Copying
Basic Menu Options for Copying
Advanced Menu Options for Copying
Scanning
Back
Scanning
Available Scanning Methods
Scanning Originals to a Network Folder
Back
Scanning Originals to a Network Folder
Destination Menu Options for Scanning to a Network Folder
Scanning Originals to an Email
Back
Scanning Originals to an Email
Recipient Menu Options for Scanning to an Email
Scanning Originals to a Computer
Scanning Originals to a Memory Device
Scanning Originals to the Cloud
Menu Options for Scanning
Scanning Using WSD
Back
Scanning Using WSD
Setting Up a WSD Port
Scanning Originals to a Smart Device
Faxing
Back
Faxing
Before Using Fax Features
Overview of this Printer's Fax Features
Back
Overview of this Printer's Fax Features
Feature: Sending Faxes
Feature: Receiving Faxes
Feature: PC-FAX Send/Receive (Windows/Mac OS)
Features: Various Fax Reports
Feature: Status or Logs for Fax Jobs
Feature: Fax Box
Feature: Security when Sending and Receiving Faxes
Features: Other Useful Features
Sending Faxes Using the Printer
Back
Sending Faxes Using the Printer
Selecting Recipients
Various Ways of Sending Faxes
Back
Various Ways of Sending Faxes
Sending the Fax after Checking the Scanned Image
Sending Faxes Manually After Confirming the Recipient's Status
Sending Faxes Dialing from the External Phone Device
Sending Faxes on Demand (Polling Send Box)
Sending Faxes on Demand (Bulletin Board Box)
Sending Many Pages of a Monochrome Document (Direct Send)
Sending a Fax Preferentially (Priority Send)
Sending Faxes in Monochrome at Specified Time of the Day (Send Fax Later)
Sending Different Size Documents Using ADF (Continuous Scan(ADF))
Sending a Fax with a Subaddress(SUB) and Password(SID)
Sending the Same Documents Multiple Times
Receiving Faxes on the Printer
Back
Receiving Faxes on the Printer
Receiving Incoming Faxes
Back
Receiving Incoming Faxes
Usage of Manual Mode
Usage of Auto Mode
Receiving Faxes by Making a Phone Call
Back
Receiving Faxes by Making a Phone Call
Receiving Faxes After Confirming the Sender's Status
Receiving Faxes by Polling (Polling Receive)
Receiving Faxes from a Board with a Subaddress (SEP) and Password (PWD) (Polling Receive)
Saving and Forwarding Received Faxes
Viewing Received Faxes on the Printer's LCD Screen
Menu Options for Faxing
Back
Menu Options for Faxing
Recipient
Fax Settings
More
Menu Options for Fax Box
Back
Menu Options for Fax Box
Inbox/Confidential
Stored Documents:
Polling Send/Board
Back
Polling Send/Board
Polling Send:
Unregistered Bulletin Board:
Each Registered Bulletin Board
Checking the Status or Logs for Fax Jobs
Back
Checking the Status or Logs for Fax Jobs
Displaying Information when Received Faxes are Unprocessed (Unread/Not Printed/Not Saved/Not Forwarded)
Checking Fax Jobs in Progress
Checking the Fax Job History
Reprinting Received Documents
Sending a Fax from a Computer
Back
Sending a Fax from a Computer
Sending Documents Created Using an Application (Windows)
Sending Documents Created Using an Application (Mac OS)
Receiving Faxes on a Computer
Back
Receiving Faxes on a Computer
Checking for New Faxes (Windows)
Back
Checking for New Faxes (Windows)
Using the Fax Icon on the Task Bar (Windows)
Using the Notification Window (Windows)
Checking for New Faxes (Mac OS)
Back
Checking for New Faxes (Mac OS)
Open the Received Fax Folder from Received Fax Monitor (Mac OS)
Canceling the Feature that Saves Incoming Faxes to the Computer
Maintaining the Printer
Back
Maintaining the Printer
Checking the Status of Consumables
Improving Print, Copy, Scan, and Fax Quality
Back
Improving Print, Copy, Scan, and Fax Quality
Adjusting the Print Quality
Checking and Cleaning the Print Head
Preventing nozzle clogging
Aligning the Print Head
Cleaning the Paper Path for Ink Smears
Cleaning the Scanner Glass
Cleaning the ADF
Cleaning the Translucent Film
Cleaning the Printer
In These Situations
Back
In These Situations
When the Software Disk is not Available
When Replacing a Computer
Installing or Uninstalling Applications Separately
Back
Installing or Uninstalling Applications Separately
Installing the Applications Separately
Back
Installing the Applications Separately
Checking if a genuine Epson printer driver is installed - Windows
Checking if a genuine Epson printer driver is installed - Mac OS
Installing a PostScript Printer Driver
Back
Installing a PostScript Printer Driver
Installing a PostScript Printer Driver - Windows
Installing a PostScript Printer Driver - Mac OS
Adding a Genuine Epson Printer (for Mac OS Only)
Uninstalling Applications
Back
Uninstalling Applications
Uninstalling Applications - Windows
Uninstalling Applications - Mac OS
Making Settings for Connecting to the Computer
Checking the Printer's Network Connection Status (Network Connection Report)
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)
Back
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)
About Wi-Fi Direct
Connecting to Devices using Wi-Fi Direct
Disconnecting Wi-Fi Direct (Simple AP) Connection
Changing the Wi-Fi Direct (Simple AP) Settings Such as the SSID
Changing the Connection from Wi-Fi to USB
Using a Printer with the Access Control Feature Enabled
Back
Using a Printer with the Access Control Feature Enabled
Logging on to the Printer from the Control Panel
Registering a User Account on the Printer Driver (Windows)
Authenticating Users on Epson Scan 2 when Using Access Control
Transporting and Storing the Printer
Solving Problems
Back
Solving Problems
Problem Solving
Back
Problem Solving
Check the printer's error status.
Check the printer connection.
Check the printer settings.
Cannot Print, Copy, Scan, or Fax
Back
Cannot Print, Copy, Scan, or Fax
The Application or Printer Driver do not Work Properly
Back
The Application or Printer Driver do not Work Properly
Cannot Print Even Though a Connection has been Established (Windows)
Printer Does Not Print While Using PostScript Printer Driver (Windows)
Cannot Print Even Though a Connection has been Established (Mac OS)
Printer Does Not Print While Using PostScript Printer Driver (Mac OS)
Cannot Print Even Though a Connection has been Established (iOS)
Cannot Scan Even Though a Connection has been Correctly Established
The Printer Cannot Connect by USB
Cannot Copy
Cannot Send or Receive Faxes
Back
Cannot Send or Receive Faxes
Cannot Send or Receive Faxes
Cannot Send Faxes
Cannot Receive Faxes
Cannot Send Faxes to a Specific Recipient
Cannot Send Faxes at a Specified Time
Faxes Are Sent at the Wrong Size
Cannot Save Received Faxes to a Memory Device
Received Faxes Are Not Printed
Cannot Send or Receive Faxes Even Though a Connection has been Correctly Established (Windows)
Cannot Send or Receive Even Though a Connection has been Correctly Established (Mac OS)
Paper Does Not Feed or Eject Correctly
Back
Paper Does Not Feed or Eject Correctly
Points to Check
Paper Feeds at a Slant
Several Sheets of Paper are Fed at a Time
Paper Out Error Occurs
Original Does Not Feed in the ADF
Paper Does Not Feed from the Paper Cassette Units
Printing, Copying, Scanning, and Faxing Quality is Poor
Back
Printing, Copying, Scanning, and Faxing Quality is Poor
Print Quality is Poor
Back
Print Quality is Poor
Banding Appears in Printouts
Black or Gray Banding Appears at Intervals of Approximately 3.3 cm
Vertical Banding or Misalignment
Printout Comes Out as a Blank Sheet
Paper Is Smeared or Scuffed
The Position, Size, or Margins of the Printout Are Incorrect
Printed Characters Are Incorrect or Garbled
The Printed Image Is Inverted
Mosaic-Like Patterns in the Prints
Printer Does Not Print Correctly While Using PostScript Printer Driver
Copy Quality is Poor
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Copy Quality is Poor
Banding Appears in Copies
Black or Gray Banding Appears at Intervals of Approximately 3.3 cm
Vertical Banding or Misalignment
Printout Comes Out as a Blank Sheet
Paper Is Smeared or Scuffed
The Position, Size, or Margins of the Copies are Incorrect
Smears, Dots, or Straight Lines Appear in the Copied Image
Moiré (Cross-Hatch) Patterns Appear in the Copied Image
An Image of the Reverse Side of the Original Appears in the Copied Image
Scanned Image Problems
Back
Scanned Image Problems
Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass
Straight Lines Appear when Scanning from ADF
Offset Appears in the Background of Scanned Images
Cannot Scan the Correct Area on the Scanner Glass
Cannot Solve Problems in the Scanned Image
The Quality of the Sent Fax is Poor
Back
The Quality of the Sent Fax is Poor
Quality of the Sent Fax is Poor
Straight Lines Appear when Sending Faxes from the ADF
The Image Quality of the Sent Fax is Poor
An Image of the Reverse Side of the Original Appears in the Sent Fax
Received Fax Quality is Poor
Back
Received Fax Quality is Poor
The Image Quality of Received Faxes is Poor
A Message or Error Code is Displayed on the LCD Screen
Back
A Message or Error Code is Displayed on the LCD Screen
A Message is Displayed on the LCD Screen
Error Code is Displayed on the Status Menu
Paper Gets Jammed
Back
Paper Gets Jammed
Preventing Paper Jams
It is Time to Replace Ink Supply Units
Back
It is Time to Replace Ink Supply Units
Ink Supply Unit Handling Precautions
Replacing Ink Supply Units
It is Time to Replace the Maintenance Box
Back
It is Time to Replace the Maintenance Box
Maintenance Box Handling Precautions
Replacing a Maintenance Box
It is Time to Replace the Pickup Rollers
Back
It is Time to Replace the Pickup Rollers
Replacing Pickup Rollers for the Paper Cassette Unit
Replacing Pickup Rollers for the Optional Paper Cassette Units
Cannot Operate the Printer as Expected
Back
Cannot Operate the Printer as Expected
The Printer Does Not Turn On or Off
Back
The Printer Does Not Turn On or Off
Power Does Not Turn On
Power Does Not Turn Off
Power Turns Off Automatically
Operations are Slow
Back
Operations are Slow
Printing Is Too Slow
Printing Slows Down Dramatically During Continuous Printing
Printing Is Too Slow While Using PostScript Printer Driver
Scanning Speed Is Slow
LCD Screen Gets Dark
Touch Screen Does Not Respond
Cannot Operate from the Control Panel
"x" is Displayed on the Screen and you Cannot Select Photos
Memory Device Is not Recognized
Cannot Save Data to a Memory Device
Operation Sounds Are Loud
The Date and Time Are Incorrect
The Root Certificate Needs to be Updated
Cannot Perform Manual 2-sided Printing (Windows)
The Print Settings Menu is Not Displayed (Mac OS)
Forgot Your Password
Copies are Made or Faxes are Sent Unintentionally
Sender's Fax Number Not Displayed
Sender's Fax Number Displayed on Received Faxes is Wrong
Cannot Make Calls on the Connected Phone
Answering Machine Cannot Answer Voice Calls
A Lot of Junk Faxes Have Been Received
Cannot Solve Problem
Back
Cannot Solve Problem
Cannot Solve Printing Problems
Product Information
Back
Product Information
Paper Information
Back
Paper Information
Available Paper and Capacities
Back
Available Paper and Capacities
Genuine Epson Paper
Commercially Available Paper
Paper for 2-Sided Printing
Back
Paper for 2-Sided Printing
Genuine Epson Paper
Commercially Available Paper
Unavailable Paper Types
Consumable Products Information
Back
Consumable Products Information
Ink Supply Unit Codes
Maintenance Box Code
Pickup Rollers Code
Information on Optional Items
Back
Information on Optional Items
Optional Paper Cassette Unit Code
Software Information
Back
Software Information
Application for Printing from a Computer (Windows Printer Driver)
Application for Printing from a Computer (Mac OS Printer Driver)
Back
Application for Printing from a Computer (Mac OS Printer Driver)
Guide to Mac OS Printer Driver
Application that can print PostScript Fonts (Windows PostScript Printer Driver)
Application that can print PostScript Fonts (Mac OS PostScript Printer Driver)
Application that can print PCL Language (PCL Printer Driver)
Application for Controlling the Scanner (Epson Scan 2)
Application for Configuring Fax Operations and Sending Faxes (FAX Utility)
Application for Sending Faxes (PC-FAX Driver)
Application for Configuring Printer Operations (Web Config)
Back
Application for Configuring Printer Operations (Web Config)
Running Web Config on a Web Browser
Application for Updating Software and Firmware (Epson Software Updater)
Software for Managing Devices on the Network (Epson Device Admin)
Epson Authentication System (Epson Print Admin)
Settings Menu List
Back
Settings Menu List
General Settings
Back
General Settings
Basic Settings
Printer Settings
Network Settings
Web Service Settings
Fax Settings
Back
Fax Settings
Quick Operation Button
Basic Settings
Send Settings
Receive Settings :
Back
Receive Settings :
Save/Forward Settings
Back
Save/Forward Settings
Unconditional Save/Forward:
Conditional Save/Forward:
Common Settings:
Menu:
Print Settings
Report Settings
Security Settings
Check Fax Connection
Fax Setting Wizard
Scan Settings
System Administration
Print Counter
Supply Status
Maintenance
Language
Printer Status/Print
Contacts Manager
User Settings
Authentication Device Status
Epson Open Platform Information
Product Specifications
Back
Product Specifications
Printer Specifications
Back
Printer Specifications
Printable Area
Back
Printable Area
Printable Area for Single Sheets
Printable Area for Envelopes
Scanner Specifications
ADF Specifications
Fax Specifications
Using Port for the Printer
Interface Specifications
Network Specifications
Back
Network Specifications
Wi-Fi Specifications
Back
Wi-Fi Specifications
Table A
Table B
Ethernet Specifications
Network Functions and IPv4/IPv6
Security Protocol
PostScript Level 3 Compatibility
Supported Third Party Services
Memory Device Specifications
Supported Data Specifications
Dimensions
Electrical Specifications
Environmental Specifications
Back
Environmental Specifications
Environmental Specifications for Ink Supply Units
Installation Location and Space
System Requirements
Font Specifications
Back
Font Specifications
Available Fonts for PostScript
Available Fonts for PCL (URW)
List of Symbol Sets
Back
List of Symbol Sets
List of Symbol Sets for PCL 5
Regulatory Information
Back
Regulatory Information
Standards and Approvals
Back
Standards and Approvals
Standards and Approvals for U.S. Model
Standards and Approvals for European Model
Standards and Approvals for Australian Model
Standards and Approvals for New Zealand Model
ZICTA Type Approval for Users in Zambia
German Blue Angel
Restrictions on Copying
Administrator Information
Back
Administrator Information
Managing the Printer
Back
Managing the Printer
Checking Information for a Remote Printer
Setting the Control Panel
Controlling the Panel Operation
Back
Controlling the Panel Operation
Target Items for Lock Setting
Operating Display and Function Setting Individually
Back
Operating Display and Function Setting Individually
Items That Can Be Set Individually
Managing the Network Connection
Back
Managing the Network Connection
Checking or Configuring Basic Network Settings
Back
Checking or Configuring Basic Network Settings
Network Setting Items
Wi-Fi
Configuring Wired LAN Settings
Configuring Wi-Fi Direct Settings
Configuring Email Notifications When Events Occur
Back
Configuring Email Notifications When Events Occur
Items for Email Notification
Power Saving Settings During Inactivity
Setting the Sound
Backing Up and Importing Printer Settings
Back
Backing Up and Importing Printer Settings
Export the settings
Import the settings
Updating the Firmware
Back
Updating the Firmware
Updating the Printer's Firmware using the Control Panel
Updating the Printer's Firmware Automatically
Updating Firmware Using Web Config
Updating Firmware without Connecting to the Internet
Synchronizing the Date and Time with Time Server
Clearing Internal Memory Data
Managing your Contacts
Configuring Periodic Cleaning
Controlling the Power Supply to the Printer Using Web Config
Restore Default Settings
Product Security Settings
Back
Product Security Settings
Restricting Available Features
Back
Restricting Available Features
Creating the User Account
Back
Creating the User Account
Editing the User Account
Deleting the User Account
Enabling Access Control
Restricting USB Connections and Use of External Memory
Encrypting the Password
Using the Audit Log Feature
Restricting File Operations from PDL
Changing the Administrator Password Using Web Config
Enabling Program Verification on Start Up
Configuring Domain Restrictions
Network Security Settings
Back
Network Security Settings
Controlling Using Protocols
Back
Controlling Using Protocols
Protocols you can Enable or Disable
Protocol Setting Items
Using a Digital Certificate
Back
Using a Digital Certificate
About Digital Certification
Configuring a CA-signed Certificate
Back
Configuring a CA-signed Certificate
Obtaining a CA-signed Certificate
Back
Obtaining a CA-signed Certificate
CSR Setting Items
Importing a CA-signed Certificate
Back
Importing a CA-signed Certificate
CA-signed Certificate Importing Setting Items
Deleting a CA-signed Certificate
Updating a Self-signed Certificate
Configuring a CA Certificate
Back
Configuring a CA Certificate
Importing a CA Certificate
Deleting a CA Certificate
SSL/TLS Communication with the Printer
Back
SSL/TLS Communication with the Printer
Configuring Basic SSL/TLS Settings
Configuring a Server Certificate for the Printer
Encrypted Communication Using IPsec/IP Filtering
Back
Encrypted Communication Using IPsec/IP Filtering
About IPsec/IP Filtering
Configuring Default Policy
Back
Configuring Default Policy
Default Policy Setting Items
Configuring Group Policy
Back
Configuring Group Policy
Group Policy Setting Items
Combination of Local Address(Printer) and Remote Address(Host) on Group Policy
References of Service Name on Group Policy
Configuration Examples of IPsec/IP Filtering
Configuring a Certificate for IPsec/IP Filtering
Connecting the Printer to an IEEE802.1X Network
Back
Connecting the Printer to an IEEE802.1X Network
Configuring an IEEE802.1X Network
Back
Configuring an IEEE802.1X Network
IEEE802.1X Network Setting Items
Configuring a Certificate for IEEE802.1X
Checking IEEE802.1X Network Status
Network Security Issues
Back
Network Security Issues
Restoring the Security Settings
Back
Restoring the Security Settings
Disabling the Security Function Using the Control Panel
Problems Using Network Security Features
Back
Problems Using Network Security Features
Forgot a Pre–shared Key
Cannot Communicate with IPsec Communication
Cannot Communicate Suddenly
Cannot Create the Secure IPP Printing Port
Cannot Connect After Configuring IPsec/IP Filtering
Cannot Access the Printer after Configuring IEEE802.1X
Problems on Using a Digital Certificate
Back
Problems on Using a Digital Certificate
Cannot Import a CA-signed Certificate
Cannot Update a Self-Signed Certificate
Cannot Create a CSR
Warning Relating to a Digital Certificate Appears
Delete a CA-signed Certificate by Mistake
Using Epson Open Platform
Back
Using Epson Open Platform
Epson Open Platform Overview
Configuring Epson Open Platform
Validating of Epson Open Platform
Epson Remote Services Information
Where to Get Help
Back
Where to Get Help
Technical Support Web Site
Contacting Epson Support
Back
Contacting Epson Support
Before Contacting Epson
Help for Users in Europe
Help for Users in Taiwan
Help for Users in Australia
Help for Users in New Zealand
Help for Users in Singapore
Help for Users in Thailand
Help for Users in Vietnam
Help for Users in Indonesia
Help for Users in Hong Kong
Help for Users in Malaysia
Help for Users in India
Help for Users in the Philippines
WF-M5899 Series
User's Guide
Search
Preparing the Printer and Making Initial Settings
Guide to This Manual
Important Instructions
Part Names and Functions
Guide to the Control Panel
Preparing the Printer and Making Initial Settings
Loading Paper
Placing Originals
Inserting and Removing a Memory Device
Printing
Copying
Scanning
Faxing
Maintaining the Printer
In These Situations
Solving Problems
Product Information
Administrator Information
Where to Get Help
Introduction to the Manuals
About This Manual
Marks and Symbols
Notes on Screenshots and Illustrations
Operating System References
Trademarks
Copyright
Safety Instructions
Printer Advisories and Warnings
Advisories and Warnings for Setting Up the Printer
Advisories and Warnings for Using the Printer
Advisories and Warnings for Using the Touchscreen
Advisories and Warnings for Connecting to the Internet
Advisories and Warnings for Using the Printer with a Wireless Connection
Notes on the Administrator Password
Default Value of the Administrator Password
Changing the Administrator Password
Operations that Require You to Enter the Administrator Password
Initializing the Administrator Password
Advisories for Using Memory Devices
Advisories and Warnings for Transporting or Storing the Printer
Protecting Your Personal Information
Front
Inside
Rear
Control Panel
Home Screen Configuration
Guide to the Network Icon
Menu Screen Configuration
Job/Status Screen Configuration
Reserve Job
Guide to the Job Icon
Entering Characters
Summary of Preparing the printer and Making Initial Settings
Preparing the Printer
Protecting the Printer from Unauthorized Setting Changes
Configuring a Network Connection
Summary of the Necessary Preparations for Each Feature
Making Printer Settings
Setting from the Printer's Control Panel
Setting Using Web Config from a Computer
Setting Using Epson Device Admin from a Computer (Windows Only)
Installing the Optional Paper Cassette Units
Mounting an Authentication Device
Connecting the Authentication Device
Confirming the Connection Status of the Authentication Device
Confirming the Authentication Card is Recognized
Troubleshooting the Authentication Device
Cannot Read the Authentication Card
Creating a Network Connection and Making Settings
Changing the Administrator Password
Changing the Administrator Password from the Control Panel
Changing the Administrator Password from the Computer
Protecting Settings Using Panel Lock
Enabling the Lock Setting from the Control Panel
Enabling the Lock Setting from a Computer
Connecting the Printer to the Network
Before Making Network Connection
Gathering Information on the Connection Setting
IP Address Assignment
DNS Server and Proxy Server
Connecting to the Network from the Control Panel
Assigning the IP Address
Setting the Proxy Server
Connecting to Ethernet
Connecting to the Wireless LAN (Wi-Fi)
Note when Using a Wi-Fi 5 GHz Connection
Making Wi-Fi Settings by Entering the SSID and Password
Making Wi-Fi Settings by Push Button Setup (WPS)
Making Wi-Fi Settings by PIN Code Setup (WPS)
Troubleshooting Network Connections
Printing a Network Connection Report
Cannot Connect to the Network
The IP address is incorrectly assigned.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet).
Something is wrong with the network devices for Wi-Fi connection.
Devices cannot receive signals from the wireless router because they are too far apart.
When changing the wireless router, the settings do not match the new router.
The SSIDs connected from the computer or smart device and computer are different.
A privacy separator on the wireless router is available.
Messages and Solutions on the Network Connection Report
E-1
E-2, E-3, E-7
E-5
E-6
E-8
E-9
E-10
E-11
E-12
E-13
Message on the Network Environment
Preparing and Setting Up the Printer According to Use
Setting Available Optional Items
Setting Available Optional Items - Windows
Setting Available Optional Items - Windows PostScript
Setting Available Optional Items - Mac OS
Setting Available Optional Items - Mac OSPostScript
Preparing to Send an E-mail
Configuring a Mail Server
Mail Server Setting Items
Checking a Mail Server Connection
Mail Server Connection Test References
Preparing a Shared Network Folder
Setting a Shared Network Folder
Creating the Shared Folder
Before Creating the Shared Folder
Checking the Network Profile
Location Where the Shared Folder is Created and an Example of the Security
Example of Configuration for File Servers
Example of Configuration for a Personal Computer
Adding Group or User Access Permissions
Using Microsoft Network Sharing
Solving Problems for a Shared Network Folder
Cannot Save Scanned Images to the Shared Folder
Messages are Displayed on the Control Panel when Scanning to a Network Folder
Saving the Scanned Images Takes a Long Time
Contacts Registration
Contacts Configuration Comparison
Registering Destinations to Contacts
Registering a Destination to Contacts from Web Config
Destination Setting Items
Registering a Destination to Contacts from the Printer's Control Panel
Registering Destinations as a Group
Registering Destinations as a Group from Web Config
Registering Destinations as a Group from the Printer's Control Panel
Registering Frequently Used Contacts (Assign to Frequent Use)
Registering Frequently Used Contacts from Web Config
Registering Frequently Used Contacts from Printer's Control Panel
Exporting and Importing Contacts
Exporting and Importing Contacts Using Web Config
Importing Contacts Using Web Config
Exporting Contacts Using Web Config
Exporting and Importing Contacts Using Epson Device Admin
Exporting Contacts Using Epson Device Admin
Importing Contacts Using Epson Device Admin
Settings to use Your Cloud Service as Forwarding Fax Destinations
Settings to Use Users Information on the LDAP Server as Destinations
Configuring the LDAP Server
LDAP Server Setting Items
Kerberos Settings
Configuring the LDAP Server Search Settings
LDAP Server Search Setting Items
Checking the LDAP Server Connection
LDAP Server Connection Test References
Sending Faxes Using a Fax Server
Settings for Printing, Scanning, Copying and Faxing
Initial Settings for Printing
Using the Print Functions
Printer Connection Types
Peer to Peer Connection Settings
Server / Client Connection Settings
Print Settings for Peer to Peer Connection
Print Settings for Server / Client Connection
Setting Up the Network Ports
Checking the Port Configuration - Windows
Sharing the Printer (Windows only)
Installing Additional Drivers (Windows only)
Using the Shared Printer – Windows
Setting the Paper Source
Setting the Interface
Setting Errors
Setting Universal Print
Basic
PDL Print Configuration
Setting Up Universal Print (Microsoft)
Setting Up AirPrint
Preparing Scanning or Copying
Preparing to Scan
Scanning using the control panel
Settings of Servers and Folders
Using Document Capture Pro Server
Setting Server Mode
Scanning From a Computer
Software to be installed
Confirming that Network Scan is Enabled
Making Fax Features Available
Before Using Fax Features
Connecting the Printer to a Phone Line
Compatible Telephone Lines
Connecting the Printer to a Phone Line
Connecting to a Standard Phone Line (PSTN) or PBX
Connecting to DSL or ISDN
Connecting Your Phone Device to the Printer
Making the Printer Ready to Send and Receive Faxes
Making the Printer Ready to Send and Receive Faxes Using Fax Setting Wizard
Making Settings for the Printer's Fax Features According to Use
Settings for a PBX Phone System
Making Settings to Use the Access Code when Dialing an External Line
Making Settings to Send Faxes Using External Access Code (#)
Making Settings When You Connect a Phone Device
Making Settings to Use an Answering Machine
Making Settings to Receive Faxes Operating Only a Connected Phone
Settings to Save and Forward Received Faxes
Making Saving Settings to Receive Faxes
Forwarding Settings to Receive Faxes
Settings to Save and Forward Received Faxes with Specific Conditions
Making Saving Settings to Receive Faxes with Specific Conditions
Forwarding Settings to Receive Faxes with Specific Conditions
Making Settings for Blocking Junk Faxes
Behavior for Rejecting Faxes
Making Settings to Send and Receive Faxes on a Computer
Troubleshooting Fax Problems
Cannot Send or Receive Faxes
Cannot Send Faxes
Cannot Receive Faxes
Cannot Send Faxes at a Specified Time
Cannot Save Received Faxes to a Memory Device
Received Faxes Are Not Printed
The Quality of the Sent or Received Fax is Poor
Cannot Make Calls on the Connected Telephone
Answering Machine Cannot Answer Voice Calls
A Lot of Junk Faxes Have Been Received
Problems when Making Settings
Hints to Solving Problems
Cannot Access Web Config
Paper Handling Precautions
Paper Size and Type Settings
List of Paper Type
Loading Paper
Loading Various Paper
Loading Pre-punched Paper
Loading Long Papers
Placing Originals
Originals that are not Supported by the ADF
Inserting an External USB Device
Removing an External USB Device
Sharing Data on a Memory Device
Printing Documents
Printing from a Computer - Windows
Printing Using Easy Settings
Menu Options for the Printer Driver
Main Tab
More Options Tab
Maintenance Tab
Adding Printing Presets for Easy Printing
Printing on 2-Sides
Printing a Booklet
Printing Several Pages on One Sheet
Printing to Fit the Paper Size
Printing a Reduced or Enlarged Document at any Magnification
Printing One Image on Multiple Sheets for Enlargement (Creating a Poster)
Making Posters Using Overlapping Alignment Marks
Printing with a Header and Footer
Printing an Anti-Copy Pattern
Printing Password-Protected Job
Printing Multiple Files Together
Adjusting the Print Tone
Printing to Emphasize Thin Lines
Printing Clear Bar Codes
Printing a Document Using the PostScript Printer Driver (Windows)
Menu Options for the PostScript Printer Driver
Paper/Quality Tab
Layout Tab
Extended Settings Tab
Advanced Options
Printing from a Computer - Mac OS
Printing Using Easy Settings
Menu Options for the Printer Driver
Menu Options for Layout
Menu Options for Color Matching
Menu Options for Paper Handling
Menu Options for Cover Page
Menu Options for Print Settings
Menu Options for Color Options
Menu Options for Two-sided Printing Settings
Adding Printing Presets for Easy Printing
Printing on 2-Sides
Printing Several Pages on One Sheet
Printing to Fit the Paper Size
Printing a Reduced or Enlarged Document at any Magnification
Adjusting the Print Tone
Printing from the PostScript Printer Driver on Mac OS
Menu Options for the PostScript Printer Driver
Menu Options for Layout
Menu Options for Color Matching
Menu Options for Paper Handling
Menu Options for Paper Feed
Menu Options for Cover Page
Menu Options for Job Settings
Menu Options for Printer Features
Printing PDF Files from a Memory Device
Basic Menu Options for PDF Settings
Advanced Menu Options for PDF Settings
Printing Documents from Smart Devices
Printing Using Epson Smart Panel
Printing Documents Using AirPrint
Printing Using Epson Print Enabler
Printing Using Mopria Print Service
Printing on Envelopes
Printing on Envelopes from a Computer (Windows)
Printing on Envelopes from a Computer (Mac OS)
Printing Photos
Printing JPEG Files from a Memory Device
Basic Menu Options for JPEG Settings
Advanced Menu Options for JPEG Settings
Printing TIFF Files from a Memory Device
Basic Menu Options for TIFF Settings
Advanced Menu Options for TIFF Settings
Printing Web Pages
Printing Web Pages from Smart Devices
Printing Using a Cloud Service
Interrupting and Printing
Available Copying Methods
Copying Originals
Copying on 2-Sides
Copying by Enlarging or Reducing
Copying Multiple Originals onto One Sheet
Copying in Page Order
Copying Originals Using Good Quality
Copying ID card
Copying Envelopes
Interrupting and Copying
Basic Menu Options for Copying
Advanced Menu Options for Copying
Available Scanning Methods
Scanning Originals to a Network Folder
Destination Menu Options for Scanning to a Network Folder
Scanning Originals to an Email
Recipient Menu Options for Scanning to an Email
Scanning Originals to a Computer
Scanning Originals to a Memory Device
Scanning Originals to the Cloud
Menu Options for Scanning
Scanning Using WSD
Setting Up a WSD Port
Scanning Originals to a Smart Device
Before Using Fax Features
Overview of this Printer's Fax Features
Feature: Sending Faxes
Feature: Receiving Faxes
Feature: PC-FAX Send/Receive (Windows/Mac OS)
Features: Various Fax Reports
Feature: Status or Logs for Fax Jobs
Feature: Fax Box
Feature: Security when Sending and Receiving Faxes
Features: Other Useful Features
Sending Faxes Using the Printer
Selecting Recipients
Various Ways of Sending Faxes
Sending the Fax after Checking the Scanned Image
Sending Faxes Manually After Confirming the Recipient's Status
Sending Faxes Dialing from the External Phone Device
Sending Faxes on Demand (Polling Send Box)
Sending Faxes on Demand (Bulletin Board Box)
Sending Many Pages of a Monochrome Document (Direct Send)
Sending a Fax Preferentially (Priority Send)
Sending Faxes in Monochrome at Specified Time of the Day (Send Fax Later)
Sending Different Size Documents Using ADF (Continuous Scan(ADF))
Sending a Fax with a Subaddress(SUB) and Password(SID)
Sending the Same Documents Multiple Times
Receiving Faxes on the Printer
Receiving Incoming Faxes
Usage of Manual Mode
Usage of Auto Mode
Receiving Faxes by Making a Phone Call
Receiving Faxes After Confirming the Sender's Status
Receiving Faxes by Polling (Polling Receive)
Receiving Faxes from a Board with a Subaddress (SEP) and Password (PWD) (Polling Receive)
Saving and Forwarding Received Faxes
Viewing Received Faxes on the Printer's LCD Screen
Menu Options for Faxing
Recipient
Fax Settings
More
Menu Options for Fax Box
Inbox/Confidential
Stored Documents:
Polling Send/Board
Polling Send:
Unregistered Bulletin Board:
Each Registered Bulletin Board
Checking the Status or Logs for Fax Jobs
Displaying Information when Received Faxes are Unprocessed (Unread/Not Printed/Not Saved/Not Forwarded)
Checking Fax Jobs in Progress
Checking the Fax Job History
Reprinting Received Documents
Sending a Fax from a Computer
Sending Documents Created Using an Application (Windows)
Sending Documents Created Using an Application (Mac OS)
Receiving Faxes on a Computer
Checking for New Faxes (Windows)
Using the Fax Icon on the Task Bar (Windows)
Using the Notification Window (Windows)
Checking for New Faxes (Mac OS)
Open the Received Fax Folder from Received Fax Monitor (Mac OS)
Canceling the Feature that Saves Incoming Faxes to the Computer
Checking the Status of Consumables
Improving Print, Copy, Scan, and Fax Quality
Adjusting the Print Quality
Checking and Cleaning the Print Head
Preventing nozzle clogging
Aligning the Print Head
Cleaning the Paper Path for Ink Smears
Cleaning the Scanner Glass
Cleaning the ADF
Cleaning the Translucent Film
Cleaning the Printer
When the Software Disk is not Available
When Replacing a Computer
Installing or Uninstalling Applications Separately
Installing the Applications Separately
Checking if a genuine Epson printer driver is installed - Windows
Checking if a genuine Epson printer driver is installed - Mac OS
Installing a PostScript Printer Driver
Installing a PostScript Printer Driver - Windows
Installing a PostScript Printer Driver - Mac OS
Adding a Genuine Epson Printer (for Mac OS Only)
Uninstalling Applications
Uninstalling Applications - Windows
Uninstalling Applications - Mac OS
Making Settings for Connecting to the Computer
Checking the Printer's Network Connection Status (Network Connection Report)
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)
About Wi-Fi Direct
Connecting to Devices using Wi-Fi Direct
Disconnecting Wi-Fi Direct (Simple AP) Connection
Changing the Wi-Fi Direct (Simple AP) Settings Such as the SSID
Changing the Connection from Wi-Fi to USB
Using a Printer with the Access Control Feature Enabled
Logging on to the Printer from the Control Panel
Registering a User Account on the Printer Driver (Windows)
Authenticating Users on Epson Scan 2 when Using Access Control
Transporting and Storing the Printer
Problem Solving
Check the printer's error status.
Check the printer connection.
Check the printer settings.
Cannot Print, Copy, Scan, or Fax
The Application or Printer Driver do not Work Properly
Cannot Print Even Though a Connection has been Established (Windows)
Printer Does Not Print While Using PostScript Printer Driver (Windows)
Cannot Print Even Though a Connection has been Established (Mac OS)
Printer Does Not Print While Using PostScript Printer Driver (Mac OS)
Cannot Print Even Though a Connection has been Established (iOS)
Cannot Scan Even Though a Connection has been Correctly Established
The Printer Cannot Connect by USB
Cannot Copy
Cannot Send or Receive Faxes
Cannot Send or Receive Faxes
Cannot Send Faxes
Cannot Receive Faxes
Cannot Send Faxes to a Specific Recipient
Cannot Send Faxes at a Specified Time
Faxes Are Sent at the Wrong Size
Cannot Save Received Faxes to a Memory Device
Received Faxes Are Not Printed
Cannot Send or Receive Faxes Even Though a Connection has been Correctly Established (Windows)
Cannot Send or Receive Even Though a Connection has been Correctly Established (Mac OS)
Paper Does Not Feed or Eject Correctly
Points to Check
Paper Feeds at a Slant
Several Sheets of Paper are Fed at a Time
Paper Out Error Occurs
Original Does Not Feed in the ADF
Paper Does Not Feed from the Paper Cassette Units
Printing, Copying, Scanning, and Faxing Quality is Poor
Print Quality is Poor
Banding Appears in Printouts
Black or Gray Banding Appears at Intervals of Approximately 3.3 cm
Vertical Banding or Misalignment
Printout Comes Out as a Blank Sheet
Paper Is Smeared or Scuffed
The Position, Size, or Margins of the Printout Are Incorrect
Printed Characters Are Incorrect or Garbled
The Printed Image Is Inverted
Mosaic-Like Patterns in the Prints
Printer Does Not Print Correctly While Using PostScript Printer Driver
Copy Quality is Poor
Banding Appears in Copies
Black or Gray Banding Appears at Intervals of Approximately 3.3 cm
Vertical Banding or Misalignment
Printout Comes Out as a Blank Sheet
Paper Is Smeared or Scuffed
The Position, Size, or Margins of the Copies are Incorrect
Smears, Dots, or Straight Lines Appear in the Copied Image
Moiré (Cross-Hatch) Patterns Appear in the Copied Image
An Image of the Reverse Side of the Original Appears in the Copied Image
Scanned Image Problems
Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass
Straight Lines Appear when Scanning from ADF
Offset Appears in the Background of Scanned Images
Cannot Scan the Correct Area on the Scanner Glass
Cannot Solve Problems in the Scanned Image
The Quality of the Sent Fax is Poor
Quality of the Sent Fax is Poor
Straight Lines Appear when Sending Faxes from the ADF
The Image Quality of the Sent Fax is Poor
An Image of the Reverse Side of the Original Appears in the Sent Fax
Received Fax Quality is Poor
The Image Quality of Received Faxes is Poor
A Message or Error Code is Displayed on the LCD Screen
A Message is Displayed on the LCD Screen
Error Code is Displayed on the Status Menu
Paper Gets Jammed
Preventing Paper Jams
It is Time to Replace Ink Supply Units
Ink Supply Unit Handling Precautions
Replacing Ink Supply Units
It is Time to Replace the Maintenance Box
Maintenance Box Handling Precautions
Replacing a Maintenance Box
It is Time to Replace the Pickup Rollers
Replacing Pickup Rollers for the Paper Cassette Unit
Replacing Pickup Rollers for the Optional Paper Cassette Units
Cannot Operate the Printer as Expected
The Printer Does Not Turn On or Off
Power Does Not Turn On
Power Does Not Turn Off
Power Turns Off Automatically
Operations are Slow
Printing Is Too Slow
Printing Slows Down Dramatically During Continuous Printing
Printing Is Too Slow While Using PostScript Printer Driver
Scanning Speed Is Slow
LCD Screen Gets Dark
Touch Screen Does Not Respond
Cannot Operate from the Control Panel
"x" is Displayed on the Screen and you Cannot Select Photos
Memory Device Is not Recognized
Cannot Save Data to a Memory Device
Operation Sounds Are Loud
The Date and Time Are Incorrect
The Root Certificate Needs to be Updated
Cannot Perform Manual 2-sided Printing (Windows)
The Print Settings Menu is Not Displayed (Mac OS)
Forgot Your Password
Copies are Made or Faxes are Sent Unintentionally
Sender's Fax Number Not Displayed
Sender's Fax Number Displayed on Received Faxes is Wrong
Cannot Make Calls on the Connected Phone
Answering Machine Cannot Answer Voice Calls
A Lot of Junk Faxes Have Been Received
Cannot Solve Problem
Cannot Solve Printing Problems
Paper Information
Available Paper and Capacities
Genuine Epson Paper
Commercially Available Paper
Paper for 2-Sided Printing
Genuine Epson Paper
Commercially Available Paper
Unavailable Paper Types
Consumable Products Information
Ink Supply Unit Codes
Maintenance Box Code
Pickup Rollers Code
Information on Optional Items
Optional Paper Cassette Unit Code
Software Information
Application for Printing from a Computer (Windows Printer Driver)
Application for Printing from a Computer (Mac OS Printer Driver)
Guide to Mac OS Printer Driver
Application that can print PostScript Fonts (Windows PostScript Printer Driver)
Application that can print PostScript Fonts (Mac OS PostScript Printer Driver)
Application that can print PCL Language (PCL Printer Driver)
Application for Controlling the Scanner (Epson Scan 2)
Application for Configuring Fax Operations and Sending Faxes (FAX Utility)
Application for Sending Faxes (PC-FAX Driver)
Application for Configuring Printer Operations (Web Config)
Running Web Config on a Web Browser
Application for Updating Software and Firmware (Epson Software Updater)
Software for Managing Devices on the Network (Epson Device Admin)
Epson Authentication System (Epson Print Admin)
Settings Menu List
General Settings
Basic Settings
Printer Settings
Network Settings
Web Service Settings
Fax Settings
Quick Operation Button
Basic Settings
Send Settings
Receive Settings :
Save/Forward Settings
Unconditional Save/Forward:
Conditional Save/Forward:
Common Settings:
Menu:
Print Settings
Report Settings
Security Settings
Check Fax Connection
Fax Setting Wizard
Scan Settings
System Administration
Print Counter
Supply Status
Maintenance
Language
Printer Status/Print
Contacts Manager
User Settings
Authentication Device Status
Epson Open Platform Information
Product Specifications
Printer Specifications
Printable Area
Printable Area for Single Sheets
Printable Area for Envelopes
Scanner Specifications
ADF Specifications
Fax Specifications
Using Port for the Printer
Interface Specifications
Network Specifications
Wi-Fi Specifications
Table A
Table B
Ethernet Specifications
Network Functions and IPv4/IPv6
Security Protocol
PostScript Level 3 Compatibility
Supported Third Party Services
Memory Device Specifications
Supported Data Specifications
Dimensions
Electrical Specifications
Environmental Specifications
Environmental Specifications for Ink Supply Units
Installation Location and Space
System Requirements
Font Specifications
Available Fonts for PostScript
Available Fonts for PCL (URW)
List of Symbol Sets
List of Symbol Sets for PCL 5
Regulatory Information
Standards and Approvals
Standards and Approvals for U.S. Model
Standards and Approvals for European Model
Standards and Approvals for Australian Model
Standards and Approvals for New Zealand Model
ZICTA Type Approval for Users in Zambia
German Blue Angel
Restrictions on Copying
Managing the Printer
Checking Information for a Remote Printer
Setting the Control Panel
Controlling the Panel Operation
Target Items for Lock Setting
Operating Display and Function Setting Individually
Items That Can Be Set Individually
Managing the Network Connection
Checking or Configuring Basic Network Settings
Network Setting Items
Wi-Fi
Configuring Wired LAN Settings
Configuring Wi-Fi Direct Settings
Configuring Email Notifications When Events Occur
Items for Email Notification
Power Saving Settings During Inactivity
Setting the Sound
Backing Up and Importing Printer Settings
Export the settings
Import the settings
Updating the Firmware
Updating the Printer's Firmware using the Control Panel
Updating the Printer's Firmware Automatically
Updating Firmware Using Web Config
Updating Firmware without Connecting to the Internet
Synchronizing the Date and Time with Time Server
Clearing Internal Memory Data
Managing your Contacts
Configuring Periodic Cleaning
Controlling the Power Supply to the Printer Using Web Config
Restore Default Settings
Product Security Settings
Restricting Available Features
Creating the User Account
Editing the User Account
Deleting the User Account
Enabling Access Control
Restricting USB Connections and Use of External Memory
Encrypting the Password
Using the Audit Log Feature
Restricting File Operations from PDL
Changing the Administrator Password Using Web Config
Enabling Program Verification on Start Up
Configuring Domain Restrictions
Network Security Settings
Controlling Using Protocols
Protocols you can Enable or Disable
Protocol Setting Items
Using a Digital Certificate
About Digital Certification
Configuring a CA-signed Certificate
Obtaining a CA-signed Certificate
CSR Setting Items
Importing a CA-signed Certificate
CA-signed Certificate Importing Setting Items
Deleting a CA-signed Certificate
Updating a Self-signed Certificate
Configuring a CA Certificate
Importing a CA Certificate
Deleting a CA Certificate
SSL/TLS Communication with the Printer
Configuring Basic SSL/TLS Settings
Configuring a Server Certificate for the Printer
Encrypted Communication Using IPsec/IP Filtering
About IPsec/IP Filtering
Configuring Default Policy
Default Policy Setting Items
Configuring Group Policy
Group Policy Setting Items
Combination of Local Address(Printer) and Remote Address(Host) on Group Policy
References of Service Name on Group Policy
Configuration Examples of IPsec/IP Filtering
Configuring a Certificate for IPsec/IP Filtering
Connecting the Printer to an IEEE802.1X Network
Configuring an IEEE802.1X Network
IEEE802.1X Network Setting Items
Configuring a Certificate for IEEE802.1X
Checking IEEE802.1X Network Status
Network Security Issues
Restoring the Security Settings
Disabling the Security Function Using the Control Panel
Problems Using Network Security Features
Forgot a Pre–shared Key
Cannot Communicate with IPsec Communication
Cannot Communicate Suddenly
Cannot Create the Secure IPP Printing Port
Cannot Connect After Configuring IPsec/IP Filtering
Cannot Access the Printer after Configuring IEEE802.1X
Problems on Using a Digital Certificate
Cannot Import a CA-signed Certificate
Cannot Update a Self-Signed Certificate
Cannot Create a CSR
Warning Relating to a Digital Certificate Appears
Delete a CA-signed Certificate by Mistake
Using Epson Open Platform
Epson Open Platform Overview
Configuring Epson Open Platform
Validating of Epson Open Platform
Epson Remote Services Information
Technical Support Web Site
Contacting Epson Support
Before Contacting Epson
Help for Users in Europe
Help for Users in Taiwan
Help for Users in Australia
Help for Users in New Zealand
Help for Users in Singapore
Help for Users in Thailand
Help for Users in Vietnam
Help for Users in Indonesia
Help for Users in Hong Kong
Help for Users in Malaysia
Help for Users in India
Help for Users in the Philippines
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Preparing the Printer and Making Initial Settings
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Mounting an Authentication Device
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Troubleshooting the Authentication Device
Troubleshooting the Authentication Device
Cannot Read the Authentication Card
Print Selected Pages
Preparing the Printer and Making Initial Settings
Summary of Preparing the printer and Making Initial Settings
Preparing the Printer
Protecting the Printer from Unauthorized Setting Changes
Configuring a Network Connection
Summary of the Necessary Preparations for Each Feature
Making Printer Settings
Setting from the Printer's Control Panel
Setting Using Web Config from a Computer
Setting Using Epson Device Admin from a Computer (Windows Only)
Installing the Optional Paper Cassette Units
Mounting an Authentication Device
Connecting the Authentication Device
Confirming the Connection Status of the Authentication Device
Confirming the Authentication Card is Recognized
Troubleshooting the Authentication Device
Cannot Read the Authentication Card
Creating a Network Connection and Making Settings
Changing the Administrator Password
Changing the Administrator Password from the Control Panel
Changing the Administrator Password from the Computer
Protecting Settings Using Panel Lock
Enabling the Lock Setting from the Control Panel
Enabling the Lock Setting from a Computer
Connecting the Printer to the Network
Before Making Network Connection
Gathering Information on the Connection Setting
IP Address Assignment
DNS Server and Proxy Server
Connecting to the Network from the Control Panel
Assigning the IP Address
Setting the Proxy Server
Connecting to Ethernet
Connecting to the Wireless LAN (Wi-Fi)
Note when Using a Wi-Fi 5 GHz Connection
Making Wi-Fi Settings by Entering the SSID and Password
Making Wi-Fi Settings by Push Button Setup (WPS)
Making Wi-Fi Settings by PIN Code Setup (WPS)
Troubleshooting Network Connections
Printing a Network Connection Report
Cannot Connect to the Network
The IP address is incorrectly assigned.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet).
Something is wrong with the network devices for Wi-Fi connection.
Devices cannot receive signals from the wireless router because they are too far apart.
When changing the wireless router, the settings do not match the new router.
The SSIDs connected from the computer or smart device and computer are different.
A privacy separator on the wireless router is available.
Messages and Solutions on the Network Connection Report
E-1
E-2, E-3, E-7
E-5
E-6
E-8
E-9
E-10
E-11
E-12
E-13
Message on the Network Environment
Preparing and Setting Up the Printer According to Use
Setting Available Optional Items
Setting Available Optional Items - Windows
Setting Available Optional Items - Windows PostScript
Setting Available Optional Items - Mac OS
Setting Available Optional Items - Mac OSPostScript
Preparing to Send an E-mail
Configuring a Mail Server
Mail Server Setting Items
Checking a Mail Server Connection
Mail Server Connection Test References
Preparing a Shared Network Folder
Setting a Shared Network Folder
Creating the Shared Folder
Before Creating the Shared Folder
Checking the Network Profile
Location Where the Shared Folder is Created and an Example of the Security
Example of Configuration for File Servers
Example of Configuration for a Personal Computer
Adding Group or User Access Permissions
Using Microsoft Network Sharing
Solving Problems for a Shared Network Folder
Cannot Save Scanned Images to the Shared Folder
Messages are Displayed on the Control Panel when Scanning to a Network Folder
Saving the Scanned Images Takes a Long Time
Contacts Registration
Contacts Configuration Comparison
Registering Destinations to Contacts
Registering a Destination to Contacts from Web Config
Destination Setting Items
Registering a Destination to Contacts from the Printer's Control Panel
Registering Destinations as a Group
Registering Destinations as a Group from Web Config
Registering Destinations as a Group from the Printer's Control Panel
Registering Frequently Used Contacts (Assign to Frequent Use)
Registering Frequently Used Contacts from Web Config
Registering Frequently Used Contacts from Printer's Control Panel
Exporting and Importing Contacts
Exporting and Importing Contacts Using Web Config
Importing Contacts Using Web Config
Exporting Contacts Using Web Config
Exporting and Importing Contacts Using Epson Device Admin
Exporting Contacts Using Epson Device Admin
Importing Contacts Using Epson Device Admin
Settings to use Your Cloud Service as Forwarding Fax Destinations
Settings to Use Users Information on the LDAP Server as Destinations
Configuring the LDAP Server
LDAP Server Setting Items
Kerberos Settings
Configuring the LDAP Server Search Settings
LDAP Server Search Setting Items
Checking the LDAP Server Connection
LDAP Server Connection Test References
Sending Faxes Using a Fax Server
Settings for Printing, Scanning, Copying and Faxing
Initial Settings for Printing
Using the Print Functions
Printer Connection Types
Peer to Peer Connection Settings
Server / Client Connection Settings
Print Settings for Peer to Peer Connection
Print Settings for Server / Client Connection
Setting Up the Network Ports
Checking the Port Configuration - Windows
Sharing the Printer (Windows only)
Installing Additional Drivers (Windows only)
Using the Shared Printer – Windows
Setting the Paper Source
Setting the Interface
Setting Errors
Setting Universal Print
Basic
PDL Print Configuration
Setting Up Universal Print (Microsoft)
Setting Up AirPrint
Preparing Scanning or Copying
Preparing to Scan
Scanning using the control panel
Settings of Servers and Folders
Using Document Capture Pro Server
Setting Server Mode
Scanning From a Computer
Software to be installed
Confirming that Network Scan is Enabled
Making Fax Features Available
Before Using Fax Features
Connecting the Printer to a Phone Line
Compatible Telephone Lines
Connecting the Printer to a Phone Line
Connecting to a Standard Phone Line (PSTN) or PBX
Connecting to DSL or ISDN
Connecting Your Phone Device to the Printer
Making the Printer Ready to Send and Receive Faxes
Making the Printer Ready to Send and Receive Faxes Using Fax Setting Wizard
Making Settings for the Printer's Fax Features According to Use
Settings for a PBX Phone System
Making Settings to Use the Access Code when Dialing an External Line
Making Settings to Send Faxes Using External Access Code (#)
Making Settings When You Connect a Phone Device
Making Settings to Use an Answering Machine
Making Settings to Receive Faxes Operating Only a Connected Phone
Settings to Save and Forward Received Faxes
Making Saving Settings to Receive Faxes
Forwarding Settings to Receive Faxes
Settings to Save and Forward Received Faxes with Specific Conditions
Making Saving Settings to Receive Faxes with Specific Conditions
Forwarding Settings to Receive Faxes with Specific Conditions
Making Settings for Blocking Junk Faxes
Behavior for Rejecting Faxes
Making Settings to Send and Receive Faxes on a Computer
Troubleshooting Fax Problems
Cannot Send or Receive Faxes
Cannot Send Faxes
Cannot Receive Faxes
Cannot Send Faxes at a Specified Time
Cannot Save Received Faxes to a Memory Device
Received Faxes Are Not Printed
The Quality of the Sent or Received Fax is Poor
Cannot Make Calls on the Connected Telephone
Answering Machine Cannot Answer Voice Calls
A Lot of Junk Faxes Have Been Received
Problems when Making Settings
Hints to Solving Problems
Cannot Access Web Config