When error messages are displayed on the control panel, check the message itself or the following list to solve the problems.
Messages |
Solutions |
---|---|
DNS error. Check DNS settings. |
Cannot connect to the computer. Check the following.
|
Authentication error. Check the authentication method, authenticated account, and authenticated password. |
Make sure the user name and the password are correct on the computer and the contacts on the printer. Also, make sure that the password has not expired. |
Communication error. Check the Wi-Fi/network connection. |
Cannot communicate with a network folder that is registered on the contacts list. Check the following.
|
The file name is already in use. Rename the file and scan again. |
Change the file name settings. Otherwise, move or delete the files, or change the file name on the shared folder. |
Scanned file(s) are too large. Only XX page(s) have been sent. Check if the destination has enough space. |
There is not enough disk space on the computer. Increase the free space on the computer. |
Solutions
When saving scanned images to the shared folder, saving process proceeds as following. You can then check the point where the error occurred.
Items |
Operation |
Error Messages |
---|---|---|
Connecting |
Connect to the computer from the printer. |
DNS error. Check DNS settings. |
Logging on to the computer |
Log on to the computer with the user name and the password. |
Authentication error. Check the authentication method, authenticated account, and authenticated password. |
Checking the folder to save |
Check the network path of the shared folder. |
Communication error. Check the Wi-Fi/network connection. |
Checking the file name |
Check if there is a file with the same name as the file you want to save in the folder. |
The file name is already in use. Rename the file and scan again. |
Writing the file |
Write a new file. |
Scanned file(s) are too large. Only XX page(s) have been sent. Check if the destination has enough space. |