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Solving Problems >
Cannot Select Paper Type or Paper Source in Printer Driver
Cannot Select Paper Type or Paper Source in Printer Driver
A genuine Epson printer driver has not been installed.
Solutions
If a genuine Epson printer driver (EPSON XXXXX) has not been installed, the available functions are limited. We recommend using a genuine Epson printer driver.
Print Selected Pages
Solving Problems
Cannot Print or Scan
Problem Solving
The Application or Printer Driver do not Work Properly
Cannot Print Even Though a Connection has been Established (Windows)
Cannot Print Even Though a Connection has been Established (Mac OS)
Cannot Print Even Though a Connection has been Established (iOS)
Cannot Scan Even Though a Connection has been Correctly Established
The Printer Cannot Connect by USB
The Printer Cannot Connect to the Network
Main causes and solutions for network connection problems
Paper Does Not Feed Properly
Points to Check
Paper Feeds at a Slant
Several Sheets of Paper are Fed at a Time
Paper is Ejected During Printing
Printing, Copying, and Scanning Quality is Poor
Print Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Printout
Colored Banding Appears at Intervals of Approximately 3.3 cm
Blurry Prints, Vertical Banding, or Misalignment
Printout Comes Out as a Blank Sheet
Paper Is Smeared or Scuffed
Printed Photos are Sticky
Images or Photos are Printed in Unexpected Colors
Colors in the Printout Differ from Those on the Display
Cannot Print Without Margins
Edges of the Image are Cropped During Borderless Printing
The Position, Size, or Margins of the Printout Are Incorrect
Printed Characters Are Incorrect or Garbled
The Printed Image Is Inverted
Mosaic-Like Patterns in the Prints
Copy Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Copies
Colored Banding Appears at Intervals of Approximately 3.3 cm
Blurry Copies, Vertical Banding, or Misalignment
Printout Comes Out as a Blank Sheet
Paper Is Smeared or Scuffed
Copied Photos are Sticky
Cannot Copy Without Margins
Edges of the Image are Cropped During Borderless Copying
The Position, Size, or Margins of the Copies are Incorrect
Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image
Moiré (Cross-Hatch) Patterns Appear in the Copied Image
An Image of the Reverse Side of the Original Appears in the Copied Image
Scanned Image Problems
Uneven Colors, Dirt, Spots, and so on Appear in the Scanned Image
Offset Appears in the Background of Scanned Images
Cannot Scan the Correct Area
Cannot Solve Problems in the Scanned Image
Cannot Select Paper Type or Paper Source in Printer Driver
A Message is Displayed on the LCD Screen
Paper Gets Jammed
Removing Jammed Paper
Preventing Paper Jams
It is Time to Replace the Ink Cartridges
Ink Cartridge Handling Precautions
Replacing Ink Cartridges
Continue Printing Temporarily without Replacing Ink Cartridges
Temporarily Printing with Black Ink
Continue Printing Temporarily with Only Black Ink (Windows)
Continue Printing Temporarily with Only Black Ink (Mac OS)
Continue Printing to Conserve Black Ink (for Windows Only)
It is Time to Replace the Maintenance Box
Maintenance Box Handling Precautions
Replacing a Maintenance Box
Cannot Operate the Printer as Expected
The Printer Does Not Turn On or Off
Power Does Not Turn On
Power Does Not Turn Off
Power Turns Off Automatically
Operations are Slow
Printing Is Too Slow
Printing Slows Down Dramatically During Continuous Printing