Guide to This Manual
Important Instructions
Part Names and Functions
Guide to the Control Panel
Loading Paper and Discs
Printing
Maintaining the Printer
In These Situations
Solving Problems
Product Information
Where to Get Help

XP-65 Series

User's Guide

Solving Problems

Guide to This Manual
Important Instructions
Part Names and Functions
Guide to the Control Panel
Loading Paper and Discs
Printing
Maintaining the Printer
In These Situations
Solving Problems
Product Information
Where to Get Help

Introduction to the Manuals
About This Manual
Trademarks
Copyright

Safety Instructions
- Safety Instructions for Ink
Printer Advisories and Warnings
Protecting Your Personal Information

Front
Inside
Rear

Buttons and Functions
Checking Lights and Printer Status

Loading Paper
Loading a Disc

Printing Photos
- Printing Photos from a Computer
- Printing Photos from Smart Devices
  - Printing Using Epson Smart Panel
  - Printing Using Epson Print Enabler
Printing on Envelopes
- Printing on Envelopes from a Computer (Windows)
- Printing on Envelopes from a Computer (Mac OS)
Printing Documents
- Printing from a Computer
- Printing Documents from Smart Devices
  - Printing Using Epson Smart Panel
  - Printing Using Epson Print Enabler
Printing onto a Disc Label
- Printing Photos onto a Disc Label Using Epson Photo+
Printing Web Pages
- Printing Web Pages from a Computer
- Printing Web Pages from Smart Devices
Printing Using a Cloud Service

Checking the Ink Levels
- Checking the Ink Levels - Windows
- Checking the Ink Levels (Mac OS)
Improving Paper Feeding Problems
Improving Print Quality
Cleaning the Printer

When Replacing a Computer
Saving Power
Installing the Applications Separately
- Checking if a genuine Epson printer driver is installed - Windows
- Checking if a genuine Epson printer driver is installed - Mac OS
Re-Setting the Network Connection
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)
Adding or Changing the Printer's Connection
Transporting and Storing the Printer

Cannot Print
Print Quality is Poor
Cannot Select Paper Type or Paper Source in Printer Driver
- A genuine Epson printer driver has not been installed.
Checking Lights and Printer Status
Paper Gets Jammed
- Removing Jammed Paper
- Preventing Paper Jams
It is Time to Replace the Ink Cartridges
Cannot Operate the Printer as Expected
Cannot Solve Problem
- Cannot Solve Printing Problems

Paper Information
- Available Paper and Capacities
- Unavailable Paper Types
Consumable Products Information
- Ink Cartridge Codes
Software Information
Product Specifications
Regulatory Information
- Standards and Approvals for European Model
- Restrictions on Copying

Technical Support Web Site
Contacting Epson Support

> Solving Problems > Cannot Select Paper Type or Paper Source in Printer Driver

Cannot Select Paper Type or Paper Source in Printer Driver

A genuine Epson printer driver has not been installed.

Print Selected Pages

Solving Problems
- Cannot Print
  - Problem Solving
    - Is the printer turned on?
    - Is any paper jammed in the printer?
    - Is the printer itself working properly?
    - Are you having connection problems?
    - Has print data been sent correctly?
  - The Application or Printer Driver do not Work Properly
    - Cannot Print Even Though a Connection has been Established (Windows)
    - Cannot Print Even Though a Connection has been Established (Mac OS)
    - The Printer Cannot Connect by USB
  - The Printer Cannot Connect to the Network
    - Main causes and solutions for network connection problems
  - Paper Does Not Feed Properly
    - Points to Check
    - Paper Feeds at a Slant
    - Several Sheets of Paper are Fed at a Time
    - Paper is Ejected from the Rear Paper Feed Slot Without Being Printed
    - Disc Tray is Ejected when You Try to Load It
- Print Quality is Poor
  - Color Missing, Banding, or Unexpected Colors Appear in Printout
  - Print Quality is Poor with Black Ink
    - The print head nozzles may be clogged.
  - Colored Banding Appears at Intervals of Approximately 2.5 cm
  - Blurry Prints, Vertical Banding, or Misalignment
  - Printout Comes Out as a Blank Sheet
  - Printed at an Angle
  - Paper Is Smeared or Scuffed
  - Printed Photos are Sticky
  - Images or Photos are Printed in Unexpected Colors
  - Colors in the Printout Differ from Those on the Display
  - Cannot Print Without Margins
  - Edges of the Image are Cropped During Borderless Printing
  - The Position, Size, or Margins of the Printout Are Incorrect
  - Printed Characters Are Incorrect or Garbled
  - The Printed Image Is Inverted
  - Mosaic-Like Patterns in the Prints
- Cannot Select Paper Type or Paper Source in Printer Driver
  - A genuine Epson printer driver has not been installed.
- Checking Lights and Printer Status
- Paper Gets Jammed
  - Removing Jammed Paper
  - Preventing Paper Jams
- It is Time to Replace the Ink Cartridges
  - Ink Cartridge Handling Precautions
  - Replacing Ink Cartridges (When Ink Light is Off)
  - Replacing Ink Cartridges (When Ink Light is On or Flashing)
  - Continue Printing Temporarily without Replacing Ink Cartridges
    - Temporarily Printing with Black Ink
      - Continue Printing Temporarily with Only Black Ink (Windows)
      - Continue Printing Temporarily with Only Black Ink (Mac OS)
    - Continue Printing to Conserve Black Ink (for Windows Only)
- Cannot Operate the Printer as Expected
  - The Printer Does Not Turn On or Off
    - Power Does Not Turn On
    - The Printer Does Not Turn On Automatically
    - Power Does Not Turn Off
    - Power Turns Off Automatically
  - Operations are Slow
    - Printing Is Too Slow
    - Printing Slows Down Dramatically During Continuous Printing
  - Operation Sounds Are Loud
  - Cannot Perform Manual 2-sided Printing (Windows)
  - The Print Settings Menu is Not Displayed (Mac OS)
- Cannot Solve Problem
  - Cannot Solve Printing Problems

© 2023 Seiko Epson Corp.