If a error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to solve the problem.
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Error Messages |
Solution |
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The combination of the IP address and the subnet mask is invalid. See your documentation for more details. |
Enter the correct IP address or default gateway. Contact the person who setup the network for assistance. |
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Ink is low. |
You can continue printing until you are prompted to replace the ink cartridges. However, note that the printer cannot print if any one of the ink cartridges is expended. Prepare new cartridges as soon as possible. |
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Ink cartridge(s) are low. Print job may not print completely. |
Select Proceed on the error message screen to select one of the following options. Replace before printing Continue printing No, cancel printing If any of the ink cartridges is expended during printing, the paper is ejected in the middle of printing. When printing on paper larger than A4 size, we recommend selecting Replace before printing and replacing the ink cartridge with a new one. We strongly recommend replacing with a large size Epson ink cartridge. |
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You need to replace the following ink cartridge(s). |
To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve remains in the cartridge when your printer indicates it is time to replace the cartridge. Replace the cartridge when you are prompted to do so. |
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Print Head Adjustment Canceled. There is a problem with the print head. Contact Epson Support. |
If print quality has not improved after repeating nozzle check and head cleaning 2 times, wait for at least 6 hours without printing, and then run the nozzle check again and repeat the head cleaning if necessary. We recommend turning off the printer using the If print quality has not improved after running Power Cleaning, wait for at least 6 hours without printing, and then print the nozzle check pattern again. Run Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. |
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Access the following or see documentation for details. Select [Dismiss] after confirming it. |
If you cannot scan the QR code, connect with a smart device. See the following for more details. |
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Communication error. Check if the computer is connected. |
Connect the computer and the printer correctly. If you are connecting over a network, see the page that describes the network connection method from the computer. If the error message is displayed during scanning, make sure that Epson Scan 2 and Epson Event Manager are installed on the computer. |
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To use cloud services, update the root certificate from the Epson Web Config utility. |
Run Web Config, and then update the root certificate. |
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Install the Epson Event Manager software on the computer to use this feature. See your documentation for more details. |
Install Epson Event Manager on the computer. |
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Check the following if a computer is not found. - Connection between the printer and the computer (USB or network) - Installation of the necessary software - Power supply to the computer - Firewall and security software settings - Search again See your documentation for more details. |
Make sure the computer is connected correctly. Checking the Connection Status Checking the Connection Status Make sure that Epson Event Manager is installed on the computer. |
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Check that the printer driver is installed on the computer and that the port settings for the printer are correct. |
Make sure the printer port is selected correctly in Property > Port from the Printer menu as follows. Select "USBXXX" for a USB connection, or "EpsonNet Print Port for a Check that the printer driver is installed on the network connection. |
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Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct. |
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Printing is suspended to avoid printing on mismatched paper. Paper settings don't match the paper loaded in XX. |
Change the print settings or load paper that matches the print settings in the paper cassette, and then change the paper settings. If you do not want to display this message from the next time, select Settings > Guide Functions, and then set Paper Mismatch to Off. |
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Paper Configuration is set to Off. Some features may not be available. For details, see your documentation. |
If the Paper Configuration is disabled, you cannot use AirPrint. |
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Cannot use the inserted Memory Device. See your documentation for details. |
Use a memory device supported by the product. |
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The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson support. |
Contact Epson or an authorised Epson service provider to replace the borderless printing ink pad*. It is not a user-serviceable part. Borderless printing is not available, but printing with a border is available. |
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The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support. |
Contact Epson or an authorised Epson service provider to replace the borderless printing ink pad*. It is not a user-serviceable part. Tap OK to resume printing. |
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Printer Error Turn on the printer again. See your documentation for more details. |
Do the following. 1. Open the scanner unit and remove any paper or protective material inside the printer. Clean the translucent film if it is smeared. 2. Close the scanner unit and turn the power off and on again. If the error message is still displayed after turning the power off and on again, contact Epson support. |
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An error occurred while saving. Check and if necessary, change the memory device. |
The external storage device, such as a memory card, may be damaged. Check if the device is available. |
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Cannot recognize the media. See your documentation for more details about the media |
Use a memory device supported by the product. |
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Recovery Mode |
The printer has started in recovery mode because the firmware update failed. Follow the steps below to try to update the firmware again. 1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.) 2. Visit your local Epson website for further instructions. |
*In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of pages you print using the borderless print option. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.
button. If print quality has still not improved, run