If a error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to solve the problem.
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Error Messages |
Solution |
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The combination of the IP address and the subnet mask is invalid. See your documentation for more details. |
Enter the correct IP address or default gateway. Contact the person who setup the network for assistance. |
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Ink is low. |
You can continue printing until you are prompted to replace the ink cartridges. However, note that the printer cannot print if any one of the ink cartridges is expended. Obtain new cartridges as soon as possible. When black ink is running low and there is enough color ink remaining, see the following. |
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Ink cartridge(s) are low. Print job may not print completely. |
Select Continue printing or Replace before printing. When you select Continue printing, the printer may stop printing indicating that it is time to replace the ink cartridge. In this case, follow the solutions below.
When the printer stops during copying indicating it is time to replace the cartridge, the original on the scanner glass may move when you open and close the scanner unit to replace the cartridge. Realign the original with the corner mark on the scanner glass, and then start copying. |
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You need to replace the following ink cartridge(s). |
To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve remains in the cartridge when your printer indicates it is time to replace the cartridge. Replace the cartridge when you are prompted to do so. When color ink is expended and black ink still remains, see the following. Continue Printing Temporarily with Only Black Ink (for Windows Only) |
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Print Head Adjustment Canceled. There is a problem with the print head. Contact Epson Support. |
Make sure all lines in the nozzle check are printing completely. |
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Access the following or see documentation for details. Select [Dismiss] after confirming it. |
If you cannot scan the QR code, see the following for details on connecting to the printer with a mobile device. |
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Cannot recognize Ink Cartridge. Select "Next" to clear the error. |
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Communication error. Check if the computer is connected. |
Connect the computer and the printer correctly. If you are connecting over a network, reconfigure your settings from the computer. Adjusting Settings When Connecting to a Computer If the error message is displayed during scanning, make sure that Epson ScanSmart is installed on the computer. |
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To use cloud services, update the root certificate from the Epson Web Config utility. |
Run Web Config, and then update the root certificate. |
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Install the Epson Event Manager software on the computer to use this feature. See your documentation for more details. |
Install Epson ScanSmart on the computer. |
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Check the following if a computer is not found. - Connection between the printer and the computer (USB or network) - Installation of the necessary software - Power supply to the computer - Firewall and security software settings - Search again See your documentation for more details. |
Make sure the computer is connected correctly. Main causes and solutions for network connection problems Make sure that Epson ScanSmart is installed on the computer. |
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Check that the printer driver is installed on the computer and that the port settings for the printer are correct. |
Click Print Queue on the printer driver's Maintenance tab. Make sure the printer port is selected correctly in Properties > Ports from the Printer menu as follows. Select "USBXXX" for a USB connection, or "EpsonNet Print Port for a check that the printer driver is installed on the network connection. |
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Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct. |
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Printing is suspended to avoid printing on mismatched paper. Paper settings don't match the paper loaded in XX. |
Change the print settings, or load paper that matches the print settings in the paper cassette and then change the paper settings. If you do not want this message to appear, select Settings > Guide Functions, and then set Paper Mismatch to Off. |
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Have you loaded the following paper in the XX? |
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Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation. |
If the Paper Setup Auto Display is disabled, you cannot use AirPrint. |
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Cannot use the inserted Memory Device. See your documentation for details. |
Use a memory device supported by the product. |
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The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson support. |
Contact Epson or an authorized Epson service provider to replace the borderless printing ink pad*1*2. It is not a user-serviceable part. Borderless printing is not available, but printing with a border is available. |
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The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support. |
Contact Epson or an authorized Epson service provider to replace the borderless printing ink pad*1*2. It is not a user-serviceable part. Tap OK to resume printing. |
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Printer Error Turn the power off and on again. If the problem persists, press "Proceed". |
Do the following. 1. Open the scanner unit and remove any paper or protective material inside the printer. Clean the translucent film if it is smeared. 2. Close the scanner unit and turn the power off and on again. If the error message is still displayed after turning the power off and on again, contact Epson support. |
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An error occurred while saving. Check and if necessary, change the memory device. |
The external storage device, such as a memory card, may be damaged. Make sure the external storage device is working properly and change it if necessary. |
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Cannot recognize the media. See your documentation for more details about the media |
Use a memory device supported by the product. |
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Recovery Mode |
Follow the steps below to retry the firmware update. 1. Connect the computer and the printer with a USB cable.
2. Download the latest firmware from your local Epson website to your computer, and then start the update. |
Note for users in the U.S. and Canada: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly or at all. Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure the printer functions as designed. These updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function.
The included initial cartridges are designed for reliable printer setup and cannot be used as replacement cartridges or resold. After setup, the remaining ink is available for printing. Yields are based on ISO 24711 in default mode, printing continuously. Yields vary due to print images, settings, and temperatures. Printing infrequently or primarily with one color reduces yields. All cartridges must be installed with ink for printing and printer maintenance. For print quality, some ink remains in replaced cartridges.
*1 Note for users in the U.S. and Canada: In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of pages you print using the borderless print option. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorized Epson Service provider. If this happens during the standard warranty of the product, the replacement of borderless printing ink pads is covered under the standard warranty.
*2Note for users in regions other than the U.S. and Canada: In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of pages you print using the borderless print option. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.